DEPARTMENT: Community Services

POSITION TITLE: Director of Community Services

POSITION CLASSIFICATION: 

LOCATION: Greenfield

STATUS: Exempt

SUPERVISOR: Associate Director of Programs 

POSITION SUMMARY:

The Director is responsible for providing leadership to manage the Community Services department in an appropriate and effective manner that is compliant with all funding source requirements and in alignment with the agency’s mission. Work with clients, staff, and the community through various committees and forums to design and deliver cost-effective, high-quality programs that best meet the needs of our participants and the community. Provide leadership in the areas of program development, internal and external collaboration, budget development and monitoring, continuous quality management, program support, and supervision of program managers and coordinators.

 ESSENTIAL QUALIFICATIONS:

• Bachelor’s degree in human services, Management or related degree.
• 5 years leadership, budget management, and administrative experience in a non-profit program.
• 5 years’ experience supervising a diverse staff team, including direct service, supervisors, managers, and staff with a range of prior experience.
• Experience working with diverse populations.
• Experience in developing program evaluation tools and managing data to track activities, participants, and outcomes needed for the successful management of programs.
• Experience building effective collaborations and working with community partnerships or coalitions.
• Grant writing experience required.
• Bilingual/bicultural (Spanish/English) preferred.
• Additional education may be substituted for experience or additional experience may be substituted for education.

ESSENTIAL RESPONSIBILITIES:

General 

• Represent Community Services programs to private, state, and local funding sources; maintain required data, negotiate contracts, and submit required reports.
• Adhere to the agency’s Service Integration model and work with program managers and coordinators to develop integrated systems with the Department such as client intake and referrals.
• Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.
• Provide written representation of the department for internal and external use, such as the annual report, executive directors report, work plans, brochures, newsletter and strategic plan.
• Remote work available complying with the agency’s policy. 
• Required to travel regularly throughout the service area, to all Community Action sites and service locations, and occasionally out of the service area. 
• Comply with agency and funders’ reporting and documentation requirements.
• Accept other reasonable duties as assigned by the Associate Director of Programs.

Personnel

• Supervise five Program Director and Managers: the WIC Director, Money Matters Coordinator, Center for Self-Reliance Food Pantries Coordinator, Community Resources & Advocacy Manager, and the LIHEAP Coordinator.
• Supervise the departmental programs and personnel in compliance with agency policies and procedures. 
• Select, train/orient, and supervise department personnel. 
• Inspire and motivate others to achieve increasing levels of performance excellence. Takes an active leadership role in valuing and promoting different perspectives and opinions and approaches throughout the agency. 
• Evaluate performance and recommends compensation, promotions, and disciplinary actions. 
• Provide regular supervision for staff.
• Coordinate schedule of program planning, strategic planning, and staff meetings.
• Assess educational needs of staff and coordinate ongoing in-service training.

Fundraising

• Identify new sources of funding.
• Work with Community Action development staff to diversify funding streams.
• Assist with writing and submitting grant proposals in order to maintain and increase program funding.

Fiscal

• Organize and monitor an approximately $10 million department budget on an ongoing basis.
• Appropriately allocate grants, program spending, staff salaries.
• Revise budgets and submit amendments as required by funders.
• Monitor fiscal practices to ensure compliance with contractual, state, and federal regulations and agency policies.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency.

SKILLS REQUIRED:

• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Proficiency in office computer applications, including Word and Excel.
• Commitment to creating culturally, linguistically, and geographically accessible programs.
• Ability to work effectively with program staff, community coalitions, and community members.
• Familiarity with child and adolescent development and issues confronting low-income families in high-risk environments such as substance abuse, violence, mental health issues.
• Understanding of data capture and tracking methods.
• Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment. 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for long periods of time.
• Working in office environment.
• Some bending and stretching required.
• Extensive use of telephone required.
• Manual dexterity required for use of calculator and computer keyboard.
• Must be able to lift from 20 – 30 lbs
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.

AA/EOE/ADA

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.