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Description

POSITION SUMMARY: The host/hostess welcomes guests and seats them at tables.

KEY RESPONSIBILITIES:

Provide guests with menus
Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
Speak with guests to ensure satisfaction with food and service, or to respond to questions and complaints
Answer telephone calls and respond to inquiries or transfers calls
Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed
Inspect dining and serving areas to ensure cleanliness and proper setup
Inform guests of establishment specialties and features
Receive and record guests' dining reservations
Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary

QUALIFICATIONS/SKILLS:

Excellent communication skills to connect effectively with customers and co-workers
Possess the ethics and positive attitude that support our values and culture
Ability to multi-task, prioritize, and organize

EDUCATION AND/OR EXPERIENCE:

ESSENTIAL PHYSICAL FUNCTIONS:

Must have the ability/stamina to work a minimum of 20 hours a week.
Ability to stand/walk for 8-10 hours per day.
Must be able to lift and carry up to 50 lbs.
Will frequently reach, feel, bend, stoop and carry
Must be able to work in both warm and cool environments, indoors and outdoors.
Must be able to tolerate higher levels of noise from music and guest traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish