Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.  

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions. 

Vector Solutions is seeking a Director of User Experience (UX/UI) to provide the creative vision and direction to drive the evolution of our product experience. The Director of User Experience is a senior leadership position, reporting to the CPO, responsible for overseeing the design and usability of our products and services. 

What You'll Do: 

• Own user experience across the entire organization; executing strategy and ensuring alignment with overall business goals.  
• Be a leader in the development of new products and features, working closely with product and engineering to create experiences that are creative and easy-to-use for customers.  
• Contribute to all aspects of design and execution, including pitching your ideas, designing features (visual design, interaction design, and prototyping).   
• Partner with product and engineering to implement the company's vision.  
• Work collaboratively with cross-functional teams, creating wireframes & functional prototypes.  
• Plan and execute usability testing sessions; implement findings to enhance usability and satisfaction.  
• Support team members when they develop user journey, stories, wireframes, & mockups with feedback and guidance.  
• User-centered approach to design; conducting research to identify pain points and opportunities for improvements.  
• Collaborate with product managers, developers, and other stakeholders to translate user needs into actionable product features and improvements.  
• Partner with functional peers including account, strategy, analytics, and project management.  
• Stay abreast of current trends and best practices as it relates to user experience and user interface design.  
• Oversee the UX Research practice, turning quantitative and qualitative data into actionable insights.   
• Manage the creative team assigned, and lead ideation and brainstorming sessions.   
• Manage the creative team’s responsibilities, be a mentor, and provide clear and constructive feedback. 

• Bachelor’s degree in UX Design or related field with ongoing education in user experience.  
• Preferred Master of Science in Human-Computer Interaction (HCI).  
• 10+ years of experience in UX.  
• Must have experience managing a team of designers.  
• Must have previous experience delivering SaaS products in an agile environment.  
• Experience with design of user flows, wireframes, & prototypes  
• Ability to grasp and understand customer input to improve upon UX Interface design & prototyping using common UX tools.  
• Extensive experience using UI/UX principles in a technology setting.  
• Experience advocating for, scaling, and maturing UX within an organization.  
• Proven record of UX research and ability to follow UX best practices.  
• Experience with user testing and prototyping.  
• Proficient use of UX tools.  
• Experience running remote unmoderated user testing. 

  What You Can Expect From Us:

• Friendly, open, and casual work environment (ditch the suit & tie)
• Comprehensive, quality benefits package effective first of the month following your date of hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Educational assistance available for all employees
• Generous referral incentive program
• Company social events
• Philanthropic opportunities

What We Value: 

• Teamwork -  Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. 
• Customers First  - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. 
• Make a Difference -  It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. 
• Inclusiveness - Uniqueness is powerful. Diversity, equity and inclusion guide how we build our teams and cultivate our leaders, creating a company that promotes a variety of perspectives and crucial conversations, leading to better outcomes. 
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good. 
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. 
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. 

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, (including gender identity), sexual orientation, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, marital status, or status as a protected veteran.

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