LGBTQ+ Case Manager
San Mateo, CA San Mateo County Pride Center


JOB TITLE: LGBTQ+ Case Manager
DEPARTMENT: San Mateo County Pride Center

REPORTS TO: Pride Center Manager

SALARY RANGE: $ 25 – 30 per hour

POSITION STATUS: Non-Exempt, Full-time, 40 hours per week + Benefits Package

CONSIDERATIONS: Hybrid Role (mix of in-person/remote work)


The San Mateo County Pride Center is the first of its kind in San Mateo County and provides intensive support services to individuals and families in the LGBTQ+ community. The Pride Center is a partnership between StarVista, Outlet of Adolescent Counseling Services, and Peninsula Family Service, in collaboration with San Mateo County Behavioral Health and Recovery Services. The Pride Center provides a broad range of services with three main components: 1) Clinical -individual, group, couples and family counseling, peer support groups, case management; 2) Social/Community -event and gathering space, education, trainings; and 3) Resource center -library, referrals, web-based media center. More information about the Pride Center can be found at


The LGBTQ+ Case Manager will provide affirming, strength-based holistic case management services to LGBTQ+ individuals and families. Most of the clients served will be from marginalized, stigmatized, and vulnerable populations and may have co-occurring disorders and trauma. The LGBTQ+ Case Manager will use an intersectional lens to conduct thorough assessments of clients’ needs and connect clients to appropriate local community resources to support their health and wellbeing.

Case management is a collaborative process that involves the coordination of community-based services and resources to provide support to individuals, partners, and families in need. The goal of the case management program is to enhance participants’ abilities to resolve issues, overcome obstacles, and lead fulfilling, productive lives. The LGBTQ+ Case Manager works closely with participants to create a client-centered, customized service plan that considers each person’s unique strengths, needs, and circumstances.



  • Provide affirming, strengths-based, holistic case management services to marginalized and vulnerable LGBTQ+ individuals across San Mateo County. 
  • Connect clients and community members to appropriate and culturally relevant health, wellness, housing, employment, legal, education, and economic resources and/or services provided by the Center and other entities throughout San Mateo County and the surrounding area.
  • Develop and implement individualized service plans for each case management client. Assess needs and strengths of clients on caseload; monitor clients’ progress towards goals; and adapt service plans as needed. 
  • Provide ongoing care to clients and follow up depending on clients’ needs.
  • Work collaboratively with Pride Center clinical team to support overall health and wellbeing of Pride Center clients, including providing case management and/or resources to Pride Center therapy clients as needed.
  • Manage and keep track of referrals to case management program and engage newly referred clients to establish services in a timely manner.
  • Comply with data collection requirements and ensure accurate, quality documentation and data entry for services provided, assessments, contacts, and internal/external referrals made.
  • Participate in overall program evaluation efforts in collaboration with Pride Center Clinical team, Pride Center Manager, and StarVista Database team to support with reporting requirements, overall program evaluation, and grant proposals as relevant.
  • Coordinate and facilitate monthly Legal Name and Gender Change workshops to assist community members with the process of legally updating their name and gender markers on their identity documents (e.g. driver’s license, birth certificate, etc.). Training will be provided.
  • Provide guidance and support to Case Management Interns and/or volunteers as needed.
  • Maintain and update Pride Center LGBTQ+ resource collections of affirming service providers, organizations, and businesses to ensure listings are accurate, up-to-date, and easily accessible.
  • Participate in staff meetings and trainings as well as organizational retreats and gatherings.
  • Attend weekly clinical program team meetings, clinical group supervision, and meetings with Center Manager for check-ins, support, and guidance.
  • Build and sustain meaningful relations with clients, community members, and external partners. Engage and motivate community members to participate in Pride Center programs and services. 
  • Attend professional development trainings focused on LGBTQ+ issues and community meetings.
  • Function as a core member of the San Mateo County LGBTQ+ Pride Center team to most effectively meet the needs of the LGBTQ+ community. 
  • Perform other duties as needed.



  • Understanding of issues impacting the LGBTQ+ community including the high rates of housing/economic insecurity, suicide, mental health issues, and substance use.
  • Familiarity with San Mateo County and Bay Area community LGBTQ+ health and wellness resources and service providers.
  • Strong understanding of anti-oppression, anti-racism, intersectionality, social justice, and cultural humility.Proficiency in trauma-informed, strength-based interventions, active listening, motivational interviewing skills, and crisis de-escalation techniques.
  • Lived experience in the LGBTQ+ community highly desired.
  • Bi-lingual in Spanish, Tagalog, Chinese (Mandarin, Cantonese), and/or Tongan preferred. 



  • Experience and training working with LGBTQ+ individuals and families.
  • 2+ years previous experience as a Case Manager or similar role highly desired. 
  • Experience working with historically marginalized populations including clients and communities who are: transgender, non-binary, and gender diverse, low-income, BIPOC, youth, older adults, disabled, and/or immigrants – as well as people who have a history of trauma, are dually diagnosed, living with HIV/AIDS, and/or are marginally-housed or without housing.
  • Experience working in community-based mental health/clinical setting and community center.
  • Strong personal organization and communication skills.
  • Proficiency in Microsoft Office (Word, Excel, SharePoint, Outlook, etc.) and virtual meeting platforms like Zoom/Microsoft Teams. 
  • Ability to work in a multidisciplinary, multiracial, multi-gendered, and intergenerational environment.
  • Strong commitment to social, racial, and economic justice.
  • Willingness to travel throughout San Mateo County (mileage reimbursement is provided).
  • Bachelor’s degree in social work, psychology, counseling, education, or equivalent experience preferred.
  • Valid CA Driver’s license, working car, proof of auto insurance, and ability to pass fingerprint and TB clearance is required.



  • Medical
  • Dental
  • Vision
  • Basic Life & AD&D 
  • Flexible Spending Account / Dependent Care Spending Account
  • Employee Assistance Program
  • Retirement Plan (non-matching)
  • Sick Time
  • Vacation Time
  • Personal Time
  • Holiday Pay 
  • Birthday Floating Holiday

We encourage you to apply if you think you would be a great fit but do not meet the preferred education/experience level. We welcome folks from all backgrounds and lived experiences and would love to learn more about how you may be a great fit for this role.