US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Lotus and Cadillac.
Our Dealership, Jaguar Land Rover - Los Angeles, is looking for a friendly Product Specialist who can learn about our products and demonstrate the features of the car in practical use.
The Product Specialist consistently delivers an incredible educational, immersive, and exciting experience to all our current and future customers as well as create a memorable experience for our customers on delivery day.
Compensation: $24/hour plus bonus opportunity
Responsibilities:
- Engage walk in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome.
- Excite, engage, and educate prospective customers and current owners through calls, emails, or text and outbound events to educate them about product offerings and answering questions.
- Help maintain a healthy sales pipeline by collecting customer contact information, scheduling, and copiloting Test Drives for individuals who exhibit purchase intent or potential.
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets.
- Effectively present, sell, and support the delivery and installation of the entire vehicle lineup.
- Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership.
- Prepare and stage customer vehicles in advance of their scheduled delivery appointment.
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level.
- Execute customer documents on delivery day.
- Demonstrate a mastery of all products and services while keeping up with industry trends and local incentives.
- Conduct direct deliveries from showroom to customer homes.
- Other Duties as assigned.
Requirements:
- At least 2+ year of customer service and/or sales experience with proven track record to meet or exceed goals
- Positive, enthusiastic, and passionate about the changes in the personal transportation industry.
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability.
- Great attention to detail with strong organization and communication skills.
- Proficient with Microsoft Office suite and CRM tools.
- Ability to work evening hours, weekends, and holidays in a retail environment.
- Ability to obtain appropriate state licensing, where applicable.
- Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record.
What we offer:
- Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Values-driven culture built on integrity, professionalism, excellence and teamwork.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).