CUA Case Manager
Philadelphia, PA Community Umbrella Agency
Job Type
Full-time
Description

Job Title: Community Umbrella Agency (CUA) Case Manager
Job Type: Full-Time | Field Work + Office-Based
Reports To: CUA Supervisor 

Starting Salary: $60,833 yearly / $29.25 per hour

Location: Philadelphia, PA

CUA 2 - 1900 N 9th Street, Philadelphia, PA 19122

CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129

Regular Work Schedule: Monday-Friday from 8:30 am to 5:00 pm

On-call Schedule: Monday-Friday from 5 pm to 8:30 am | Weekly rotation between team units| No weekends



ABOUT APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.  


Do you have a passion to help improve the safety, stability and well-being of children and their families? APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. CUA stands for Community Umbrella Agency. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region. 



JOB SUMMARY  

The CUA Case Manager plays a critical role in supporting families involved in the child welfare system. This position is responsible for managing a caseload of children and families, conducting regular home visits, developing service plans, and coordinating with various stakeholders to ensure the safety and well-being of children. The Case Manager serves as the primary point of contact for families and is instrumental in helping them achieve reunification, kinship care, or other permanency goals.

  

Key Responsibilities

  • Case Management & Planning
    • Maintain a caseload in accordance with DHS and agency standards.
    • Conduct comprehensive assessments of family strengths, needs, and risks.
    • Develop and implement Family Service Plans (FSPs) in collaboration with families and service providers.
    • Monitor progress toward goals and adjust plans as needed.
  • Family Engagement & Support
    • Build trusting relationships with children and families through regular home visits and consistent communication.
    • Provide crisis intervention, advocacy, and referrals to community resources.
    • Support families in navigating systems such as education, healthcare, behavioral health, and housing.
  • Collaboration & Coordination
    • Work closely with DHS, legal representatives, schools, medical professionals, and behavioral health providers.
    • Attend and participate in court hearings, Family Team Conferences, and other multidisciplinary meetings.
    • Ensure timely and accurate documentation in the electronic case management system (ECMS).
  • Compliance & Reporting
    • Adhere to all DHS, state, and federal regulations regarding child welfare services.
    • Submit required documentation, reports, and case notes within established timeframes.
    • Participate in regular supervision, training, and quality assurance activities.


BENEFITS

  • Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance
  • Vision and Dental Plans through SunLife
  • Basic Life Insurance (100% Employer Funded)
  • 403B Retirement Plan with Company Contribution
  • Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
  • Employee Assistance Program including free counseling, trainings, webinars, and other resources
  • Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
  • Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
  • Short-term and Long-term Disabilities
  • Employee Referral Program
  • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
  • 12 Days of Paid Holidays
  • Use of company vehicle for transportation of children in our care
  • Convenient parking with parking pass (only for the CUA 5 location)
  • Mileage Reimbursement
Requirements

Education and Experience

  • Completed Bachelor’s Degree in a Social Work or a related field such as Sociology, Psychology, Theology, Education, Criminal Justice or Public Health Administration
  • A minimum of 1 years of experience in human services preferred

Case Management Skills

  • Conducting assessments
  • Developing and implementing service plans
  • Monitoring progress and adjusting plans as needed

Knowledge of Child Welfare Systems

  • Familiarity with DHS policies and procedures
  • Understanding of trauma-informed care and permanency planning

Crisis Intervention

  • Ability to respond to emergencies and de-escalate situations
  • Making appropriate referrals for mental health, substance abuse, or domestic violence

Empathy and Cultural Competence

  • Working effectively with families from diverse backgrounds
  • Building trust and rapport with children and caregivers

Collaboration

  • Coordinating with schools, courts, healthcare providers, and other service agencies
  • Participating in team meetings and family group conferences

Strong Verbal and Written Communication

  • Writing clear, concise case notes and reports
  • Communicating effectively with families, supervisors, and stakeholders

Time Management

  • Managing a high caseload while meeting deadlines and documentation requirements

Attention to Detail

  • Ensuring compliance with legal and procedural standards

Tech Proficiency

  • Using case management software and digital tools for documentation and communication

Clearances

  • Ability to obtain FBI fingerprints, PA criminal record clearance, PA child abuse clearance, medical exam and TB test
  • Valid driver's license with clean driving record  


APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Salary Description
Starting salary at $60,833.00