Purpose: This position is responsible for creating, directing, and maintaining a high value, on premise, guest experience, through the leadership and management of the Front of House (FOH) & Back of House (BOH) Teams. 

Essential Duties:

• Oversee and direct day to day operations onsite (averaging 40-45 hours/week)
• Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management, while seeking process improvements along the way for both FOH & BOH.
• Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. Oversee staff scheduling, and temp labor use for FOH & BOH.
• Oversee and report on budgeting and department finances, managing profitability & allocating resources.
• Oversee inventory management for FOH & BOH. 
• Manage staff hiring and performance; provide training/mentoring and facilitate professional development
• Attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Integration of Sales and Branding campaigns into the restaurant aesthetic and restaurant experience
• Maintain high standards of food, service, health, and safety. Uphold legal requirements.
• Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services
• Active member of the FOH & BOH Team as needed
• Other duties as assigned

Education/ Experience/Skills:

• Three years of team management and customer service experience.
• Exceptional customer service skills and abilities. Must be able to communicate clearly and effectively with all managers, employees, guests, and purveyors at all business volume levels.
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively
• Thorough knowledge of all NBB brands, history, process, culture, and the beer industry
• In depth knowledge of marketing/branding practices and procedures at NBB
• In depth knowledge of Windows OS and Microsoft Office
• Working knowledge of financial statements
• Advanced verbal & written communication and public speaking skills 
• Thorough understanding of legal requirements for serving alcohol
• Knowledgeable in brewing processes and NBB beers

Percent of Travel: 0-10%

 

 Working Conditions: Office; Restaurant environment; Position requires working nights & weekends

Physical Requirements:

• The position requires frequent, constant standing and walking.   
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Must be able to move and process information quickly.
• Continuously bend, reach, twist and use your hands and arms.