Customer Care Representative

• Pay: $17.50 an hour
• Full-Time (40hrs), Monday – Saturday
• Location: 100% Remote (work from home)

Primary Purpose:

To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Inbound calls to assist customers with their needs. High volume virtual call center environment.

Come join our Sales Team. 

• No late nights or Sundays!
• Paid training

Responsibilities/Requirements:

(This list may not include all the duties assigned)

REQUIRED: Previous Call Center Experience

• Proven sales and customer support experience or experience as a Client Service Representative
• Strong written and verbal communication skills.
• Strong active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Able to work independently.
• CRM experience is a huge plus
• High school diploma or equivalent
• High speed internet connection via ethernet cable (no WIFI) 

[ The minimum home internet speed required for this position and for the phone software to function properly are: 150Mbps download / 20Mbps upload ] 

• Laptop or desktop pc, headset with mic & webcam (of your own to start - company equipment is provided after you're hired)

Knowledge:

REQUIRED: Previous Call Center Experience

• Strong knowledge of computer systems and software
• Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs.
• Knowledge in the service industry is a plus, but not required.
• Be able to type 40 WPM 

Training Required:

• Remote

Working Conditions:

• Must be able to work in a remote environment.
• Must be able to sit for long periods of time in front of a computer.
• Must have high speed internet and a computer available with ethernet capability.
• The job environment is fast paced and results oriented.
• Must pass Drug test, Background check.

Equipment / Tools:

• Video camera, personal computer (no tablet/phone)
• Training will be completed with your own personal equipment. After completion of training, A1 Garage Door Service will be providing you; laptop, extra monitor, headset

Benefits:

• Full Time
• PTO/Sick time
• Health, Dental, Life, Vision Insurance
• Growth opportunity and career path

PLEASE NOTE: A1 Garage Door Service reserves the right to change, modify or add to the duties and essential functions at any time.