POSITION/BUSINESS TITLE:   Project Director, OnCare, Onondaga County System of Care (SOC)

PROGRAM/DEPARTMENT:     Onondaga County Department of Children & Family Services

REPORTS TO:                            Vice President, Program Management Services   

CCSI SERVICE LINE:                  Program Management 

DATE:                                         October 2019

LOCATION:                                Syracuse, NY 

ABOUT CCSI:  CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.

CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed toward dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth.  We work hard and appreciate the importance of wellness through work/life integration.

ABOUT THE POSITION:  CCSI is contracted by Onondaga County Department of Children & Family Services (OC CFS) to provide program management services, including specialized staffing.  The OnCare Project Director is assigned to work on behalf of OC CFS and provide leadership and project management to support System of Care efforts, specifically building the system of care for the transition (age 16-21) youth population with serious mental health needs.  The Project Director will work to transform the way mental health, educational and other supportive services are delivered to support the healthy transition of high-risk youth into adulthood.  Our ideal candidate is detail-oriented and thrives in a fast-paced, ever-changing environment.  

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide leadership, direction, and guidance for planning and implementing the project

• Oversee all project activities related to SAMHSA, including evaluation, social marketing and communication, cultural responsiveness and community engagement

• Respond to the direction of the Principal Investigator to achieve project’s goals, objectives, and expected outcomes and to plan for sustainability of critical activities of the initiative

• Ensure all parts of the project are culturally and linguistically responsive to populations served in the development, implementation, and evaluation of programs, services, and training

• Provide direct supervision to the project staff (Transition Supervisor, Project Evaluator, Open Table Coordinator, etc.) and other staff as deemed necessary by the Principal Investigator.

• Work with the community to ensure that family members and transition age youth are included in policy making for the System of Care

• Develop a strong interagency collaboration, one that is culturally competent, respects all players and builds a true partnership

• Organizes vehicles for ongoing participation of partner agencies, family and youth representatives, community stakeholders and government departments to increase access to mental health services and effectiveness of service interventions.

• Build System of Care governance structure to include the population of focus

• Act as a community spokesperson for the System of Care.

• Model System of Care principles and practices in interactions with family, youth and other stakeholders.  

• Fulfill other related responsibilities as assigned.

REQUIRED COMPETENCIES:  To be successful in this position, you will need to be competent in:

• Knowledge and expertise in systems of care philosophy and practices (including family and youth involvement) and commitment to integrating them into all aspects of the job

• Strong leadership skills as evidenced by previous job experience, ability to bring about cross-systems and cross-cultural collaborations

• Existing relationships with key community stakeholders, including but not limited to community-based organizations, government departments, cultural groups, faith-based organizations, family and youth organizations

• Self-directed, effective in problem solving, prioritizing, and managing multiple demands and objectives

• Excellent verbal and written communication skills, including public speaking

• Building collaborative relationships

• Valuing diversity and fostering an inclusive environment

• Striving for self-development and taking initiative to be resourceful

• Problem-solving both independently and with others

• Attention to detail and ability to multitask 

EDUCATION AND EXPERIENCE:

• Master’s Degree in human services related field and minimum five years of experience serving children with complex needs, or equivalent education and work experience (see CCSI's equivalency chart )

• Experience in project management in community-based, child-serving agency

• Experience developing budgets

ADDITIONAL REQUIREMENTS:

• Valid Class D New York State Driver License and access to motor vehicle to meet transportation requirements of position 

• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

GUIDING PRINCIPLES FOR SUPERVISORS:

• Consistently models CCSI’s Operating Principles: Excellence in Customer Service, Collaboration, Individualized Work/Life Integration, Integrity, Innovation, Community Connectedness, Honoring People and Their Work, Diversity and Inclusion

• Meets regularly with team and individual team members to listen, encourage open communication, provide feedback and recognize achievements

• Engages and guides team members in establishing annual performance objectives and holds them accountable for achieving these objectives

• Practices CCSI's internal operational and financial processes and systems on a timely, consistent basis

• Utilizes regular time and resources for self and direct report training, learning, and development, ensuring that new knowledge and skill are shared and applied on the job