General summary of duties: Greets patients in a professional, compassionate, and friendly manner at time of appointment. Directs patient to complete required medical and demographic information for appropriate appointment. Collects completed paperwork and financials if needed. Directs patients to waiting area until clinical staff is able to assist them. Assists patient at time of checkout with additional appointments and any other directions needed for future appointments in a friendly and polite manner. 

Essential Responsibilities:

•  Regular and predictable attendance is an essential function of this job.
•  Executes the opening and closing of the Front Office at assigned location.
•  Complete patient check-in in a timely and efficient manner.
•  Complete patient check-out in a timely and efficient manner.

Typical physical demands: Work may require stooping, bending, and stretching for supplies. Requires adequate range of body motion to occasionally assist patient with wheelchairs by pushing/pulling. Requires manual and finger dexterity, eye-hand coordination, and ability to lift 15+ pounds. The person in this position frequently communicates with patients through written, in-person and via the telephone methods. Must be able to exchange accurate information in these situations. Must be able to bend, squat, turn, stretch, stand, lift, stoop, and be on feet for periods of time. Must be able to perform activities according to generally accepted techniques that ensure maximum protection from injury to patients and staff. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Typical working conditions: Work is done in a typical physician office/clinic environment. Involves frequent exposure to communicable illness/diseases, and other conditions. Involves frequent contact with physicians, clinical, and administrative staff. Interaction with others is constant and can be interruptive. It is necessary to view and type on computer screens for frequent periods and to work in an environment which can be very progressive practice.

Examples of Duties: (This list may not include all of the duties assigned.)

•  Turns computer on and open Electronic Health Record/Practice Management program, to include the daily schedule.
•  Unlocks front door for patient entry.
•  Retrieves nightly voice messages on the office answering machine if needed. 
•  Enter password to connect Kiosk to Electronic Health Record/Practice Management program.
•  Stocks fax/copier with paper.
•  Greets patient and checks them in for their office visit. Verifies the patient’s demographic and insurance information is current and accurate. Scans insurance cards and photo id’s into the Electronic Health Record. Collects co-pay and outstanding balances. Instructs patient on the information and medical forms that need to be completed and signed. 
•  Completes patient chart information in Electronic Health Record to include Heart Healthy, and AWV (Annual Wellness Visit). 
•  Checks patient out after visit, and schedules additional visits or tests.
•  Enters general information and insurance information in the Practice Management system.
•  Checks and balances daily balance sheet at end of the day. Locks up cash drawer in Operation Manager office and/or locked cabinet.
•  Answers telephone as needed, direct calls to appropriate person, answers questions, take messages, schedules appointments into Practice Management system and creates “actions” in Electronic Health record as needed. Refers new patient to website to obtain new patient paperwork. 
•  Reschedules appointments for doctors who are called out of the office for emergencies, and for patients who request reschedules.
•  Retrieves paperwork and required photo id (visual and photocopy) for hard copy prescription pickup for patients upon their request.
•  Scans daily patient paperwork, and labs when needed.
•  Performs general clerical duties such as faxing information, stuffing envelopes, signing for mail deliveries, and other tasks that may be needed.
•  Telephones automatically roll each night to include weekends. Roll phones over to answering machine the night before a holiday and when returning to the office takes them off forwarding.
•  Assists co-workers with other assigned tasks as deemed by the office schedule. 
•  Responsible for additional assigned tasks such as in putting away office supplies.
•  Turn off fireplace if needed; wipe down reception/waiting area and kiosk.
•  Count cash drawer.
•  May need to assist in locking and unlocking doors to suite/building as needed

Other Related Job Requirements:

•  Prioritizes work and completes in a timely manner to satisfy deadlines. 
•  Communicates questions or concerns for prompt resolution. Participates in problem-solving discussions.
•  Demonstrates good telephone skills.
•  Assists other office personnel in the performance of their duties as assigned and as workload permits. 
•  Attends meetings as required.
•  Performs related work as required.
•  Knowledge of grammar, spelling, and punctuation to type simple correspondence. 
•  Knowledge of basic arithmetic to make simple calculations. 
•  Skill in operating a computer, facsimile, and photocopy machine. 
•  Ability to sort and file materials correctly by alphabetic systems. 
•  Ability to read, understand and follow oral and written instruction. 
•  Ability to establish and maintain effective working relationships with employees and providers. 
•  Maintains a professional, compassionate, and friendly appearance.
•  The ability to remain calm and be effective in emergency situations is a must

Job Qualifications:

•  High school diploma or GED. 
•  Have recent previous healthcare office setting experience and/or recent certification from a technical trade school is preferred. 
•  Recent customer service is also preferred.
•  Typing ability of 30-40 wpm, Word processing, Microsoft computer experience and Electronic Health Record experience helpful.
•  Personable and professional demeanor. 
•  Maintain neat and clean appearance. 
•  Maintain sense of responsibility 
•  Ability to read, write and speak English clearly and concisely.
•  Ability to read, understand and follow complex oral and written instructions. 
•  Ability to react calmly and effectively in emergency situations. 
•  Ability to interpret, adapt and apply guidelines and procedures.

Knowledge, skills, and abilities:

•  Interested in learning new information in the field of Internal Medicine, Family Medicine, Pediatrics, Urgent Care, Podiatry, Dermatology, Pain Management and Behavioral Health.
•  Must be able to accurately communicate with patients and with the office staff.
•  Capable of quickly comprehending and contributing to office routine.
•  Ability to problem-solve and to understand cause and effect relationships.
•  Must be trustworthy in handling confidential information.
•  Must be trained in current Healthcare OSHA regulations in an office setting.
•  Must be trained and compliant with HIPAA regulations.

Alternative to minimum qualifications: None

Interests:

•  A preference for activities concerned with detail and organization.
•  A preference for public relations emphasizing compassion, quality, loyalty and conscientiousness.
•  A preference for activities related to team performance.
•  This position requires strong communication skills and good telephone skills. It is important to have an understanding of sick/ill patients.
•  Initiative to proceed with necessary tasks without constant direct supervision.
•  Having patience and perseverance are necessary.

Temperaments:

•  The pace of this position requires adaptability.
•  Exhibit behavior that emphasizes compassion, quality, loyalty, and conscientiousness.
•  Ability to establish and maintain effective working relationships with patients, their families, and staff members.
•  Work involves a variety of changing activities.
•  Tasks are continually interrupted and involve coordination with other departments.
•  Work involves communication with people of various educational levels and backgrounds.
•  Work involves detail work requiring strong organizational skills.

Job relationships: Supervised by Front Desk Manager or Site Manager

Position: Non-exempt, office hours vary by daily schedule