Working under the direct supervision of the Clinical Director, the Criminal Justice Program Assistant coordinates, encourages and monitors member engagement in the outpatient program. The position provides a recovery-based approach to the following activities: outreach to members, schedules appointments and meetings for members and staff, tracks member engagement in the program, is responsible for member closures, coordinates services to requested HOPE groups and staff, and documents related activities.
• Track and monitor member related activities such as group attendance, engagement in services and court related requirements.
• Conduct other administrative duties such as preparing correspondence and providing back up to front desk.
• Conduct regular outreach to engage members into services
• Schedule appointments and meetings for members and HOPE staff.
• Assist members in articulating personal goals for recovery and works with the member and their treatment team to determine the steps needed to achieve these goals.
• Works with member to navigate and use community resources in an effective manner.
• Provide information on service options and fulfills referral requirements when indicated.
• Coordinates with HOPE staff, Health Home and other stakeholders as needed to ensure effective service delivery.
• Advocate for members, as needed, to ensure delivery of necessary services.
• Facilitate support groups with members.
• Complete documentation for behavioral health record in accordance with agency and funding source requirements.
• Communicate with clinical team regarding members’ well-being and current status.
• Relate own recovery process in a positive and supportive manner through coaching, role modeling and mentoring in order to establish or strengthen member’s recovery.
• High School degree or equivalent
• Individuals must have first- hand knowledge of a behavioral health condition or substance abuse issue, whether or not they received treatment or medication or identify as a family member of someone in recovery.
• Three years of experience in administrative support positions preferred.
• Must be at least 21 years of age per licensing requirements.
• First Aid, CPR and proof of TB required within first year of employment
• Excellent organization and time management skills
• Ability to multi-task in a fast paced environment in an organized manner with attention to detail and a high level of accuracy
• Proficiency in Microsoft Excel, Word, and Outlook and an electronic health record keeping system
• Ability to work with diverse individuals
• Ability to work independently and interdependently; must be a self-starter
• Embodies Hope, Inc.’s principles of strength based recovery model, peer intervention & wellness practices in both decision making and actions.
• Working conditions include extensive sitting and typing; light lifting (under 25 lbs.)