Job Type: Full-Time
Job Category: Customer Service
Work Location: Baden Sports Headquarters, Renton Washington
Required Travel: 0%
Do you love sports? Do you have a passion for the sports? Are you a people person? We are looking for the perfect person to join our Customer Service Success Team. This person will support our direct to consumer, eCommerce and retail business. This role ensures that orders are processed accurately, timely, and our customers receive an authentic, productive and quality experience when interacting with our team. If you are a great communicator, extremely organized, innovative, and embody our “One Team, Winning Together” mentality then you are the perfect fit!
We at Baden Sports believe that in Play, we find that rare convergence of body, mind and spirit. Play connects us to our family, our communities and our friends and in it, we find purpose and learn the meaning of sacrifice, teamwork and perseverance. We believe play is sacred and vital.
It is our Mission to create products and experiences that honor the importance of sports within individuals and communities; inspiring play in all that we do.
Our team thrives on this mission and pursues it through passion, creativity, and innovation.
We are a family owned and operated company located in Renton, Washington with a nearly 40-year history of building world-class sporting goods. Come join us as we continue to build the team of the future.
Customer Service Duties:
? Ensure customer satisfaction and provide professional customer support
? Maintaining a positive, empathetic and professional attitude towards customers at all times
? Navigate and process multiple administrative systems for replacement orders, claims, and inventory
? Enter/confirm new customer orders into Baden’s sales order system
? Provide inventory upload feeds as required by specific accounts
? Upload and provide tracking information as required by specific accounts and customers.
? Acknowledge and resolve customer complaints
? Keeping records of customers interactions, transactions, comments and complaints
? Inventory and product knowledge
? Interact with various departments and team members
? Answer and direct phone calls
? Maintain contact lists
? Provide information by answering questions and requests
? Assist with item set ups as needed for new customers;
? Assisting in general office maintenance
? Cover the reception desk as required
? Time Management and prioritization of various job functions;
? Assist with company events and celebrations
? Other duties as assigned;
No Travel Required
This is a full-time, exempt position working at our headquarters in Renton Washington
• Competitive compensation
• Product Discounts
• 401(K) retirement plan
• Full Benefits package including Medical, dental, and vision insurance, FSA, Company Paid Life Insurance
• Company Success Share
Required Job Skills & Qualifications
• Fluency in English (written and spoken) and strong communications skills
• Proficient in standard business computer applications (e.g. MS Office, CRM, ERP systems)
• Excellent telephone/customer service skills
• Excellent verbal and written skills.
• Strong organizational skills and attention to details.
• Capable and proficient at multitasking.
• Working in a team environment while also being self-motivated and working independently.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• A passion for and experience in American team sports is a big plus
• Must be Customer Focused
High school diploma
Degree in Business, or a related field
Proficient in standard business computer applications (e.g. MS Office, CRM, ERP systems)
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.
Please note all job offers are contingent upon a successful background investigation