Job purpose

Responsible for maintaining an overall look of cleanliness of all Guest areas

General Hospitality Job Responsibilities

• Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
• Maintain and abide to time clock rules, report to work area on time.
• Keep high grooming standards at all times and keep work area clean and safe.
• Wear, maintain and follow uniform standards at all times.
• Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
• Use guest etiquette at all times.
• Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.
• Use proper telephone etiquette and answering techniques when answering the telephone.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.
• Maintain positive guest relations at all times.
• Follow proper emergency and safety procedures at all times.
• Assist all disabled guests, catering to their special needs as much as possible.

Essential Duties and Responsibilities

• Check and store all equipment as instructed, report damaged or faulty equipment immediately
• Pick-up assignment sheet from the Housekeeping Office
• Walk though assigned area and do general pick-up of any trash or debris on floors
• Special requests from guests should be expedited within 15 minutes
• Clean tables and chairs as stated in standards, report any damages
• Clean walls and remove cobweb in all assigned areas
• Polish woodwork and brass
• Clean counters, chairs and tables
• Recycle trash as instructed
• Empty and clean ash urns and ashtrays
• Vacuum all carpets
• Sweep and mop floors
• Clean and shine lights 
• Wash down mildew from walls and ceiling when necessary
• De-gum floors and carpets
• Clean assigned areas (ice machines) and louvre doors 
• Check assigned linen closet for linen supplies and restock as required
• Empty trash from carts and other containers
• Remove all dirty linen from assigned room attendants’ carts and linen closet
• Clean and maintain all stairwells, walkways, railings and glass 
• Clean all chairs, mirror and head board
• Dust, clean and shine all furniture and fixtures
• Clean and wipe all light fixtures according to special instructions
• Clean vents, air-conditioning filters and ceiling fans 
• Wash glass windows, align drapes and clean screen and frame 
• Hang drapes and sheers
• Deliver all rollaway bed, crib and/or fridge requests within 15 minutes
• Assist room attendants in moving furniture for thorough cleaning
• Clean corridor and pillars balconies and patios, walls and remove cobweb
• Wash down bird dropping from walkways 
• Mop and scrub floors, maintain floors free of dust, dirt, water soluble soil and marks
• Shampoo and spot clean carpets
• Wash mop, bucket and broom and equipment at end of shift
• Clean toilets, tiles, shower curtain, wash basin, urinal bowl, trash cans and A/C grills 
• Clean ceiling fans
• Clean all cup stands
• Inspect patio chairs and table, downstairs building, for breakage and replace as necessary
• Clean janitor cart
• Be familiar with the property’s fire and emergency program
• Clean exit signs
• Clean doors, light fixtures
• Clean on top of closet 
• Dust down valance rod 
• Any other reasonable duties as required

Qualifications

• Minimum EPB education
• 18 years and up
• Understanding of English

Knowledge, Skills and Abilities

• Good communication skills
• Pleasant personality
• Customer-oriented
• Team player spirit

Working conditions

This position works in the usual Guest room environment with the usual considerations to space, lighting and ventilation. In addition to the Guest room this position may do work in the field.

Physical requirements

Strong physical condition