The OSP Supervisor provides company-wide support for all customer-facing issues with installations and repairs for all Broadband, IPTV Services, and Telephone related issues. The OSP Supervisor works in the field with the installation teams, the I&R Manager and the Customer Service Manager. 

Principal Duties: 

• Supports I&R Technicians personnel in their daily assignments. 
• Coordinates and interfaces with customer service, dispatch, engineering, accounting, and warehouse personnel. 
• Responds to customer inquiries associated with the performance of installations and provides resolution to the customer with feedback to I&R Manager 
• Provides quality control feedback to technicians and other department managers as required. 
• Analyzes and makes suggested adjustments to daily schedules as needed. 
• Completes annual reviews along with the I&R Manager 
• Completes all field checks associated with service orders when required. 
• Is responsible for making sure all company fleet is kept clean. 
• Is responsible for helping the I&R Manager manage the department's budget for annual operating plans. 
• Coordinate with I&R Manager for maintenance on fleet. 
• May be asked to monitor contract installation in the field. 

Responsibilities: 

• The OSP Supervisor will provide support to all the Installation Technicians. 
• Assist I&R Manager with scheduling, outage response, and maintenance activities 
• Make sure daily assignments, workloads, and departmental training are completed. 
• Work with I&R Manager to create and deliver annual reviews and provide coaching and mentoring for direct reports. 
• Department Vehicles are the responsibility of the OSP Supervisor 
• Must be available to provide departmental advice at all times in case of an emergency or other service disruptive event. This includes weekends and holidays. 

Engineering support: 

• When requested the OSP Supervisor will assist the Field Engineers by monitoring any construction projects, in progress or jobs that have been completed and require further documentation. 

Authorities: 

• The OSP Supervisor has the authority to schedule employees' daily assignments, allocate resources and create training opportunities for the Installation and Repair Technicians. 
• The OSP Supervisor has the authority to investigate customer complaints and make adjustments upon reviewing with the I&R Manager in order to rectify any installation or repair issues. 
• The OSP Supervisor has the authority to make decisions in the field to keep production running efficiently and allocate resources as necessary. 

• Telecommunication industry-related experience
• Experience working with and managing a team of individuals
• Able to motivate self and others
• Communication skills