Biomedical Manager supports the Multi-Vendor Biomedical business within an assigned geographical area (Glendale, White Memorial, Bakersfield, Hanford and/or Reedley) or at an assigned account. Maintains an in-depth understanding of the contractual obligations to the customer. Supervise daily biomedical activities for assigned accounts. Coordination & daily supervision of outside vendors/subcontractors is required. Block Imaging representative of the health care facility as the Biomedical Manager maintaining all policies & procedures for customer and Block Imaging, including managing the contracts, controlling service, and overall results. Serve as a member of the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. Participates in customer’s departmental meetings as a technical advisor.
Key Areas of Responsibility
· Act as primary contact for the customer.
· Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust.
· Facilitate in-service training to facility staff when requested by the customer.
· Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer.
· Identify and execute on customer service best practices within local Region and Zone.
· Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.
· Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image.
· Takes ownership of all customer issues and follows the current escalation process.
· Supervisor /Mentor to team members as applicable (BMET I/II/III).
· Lead and cultivate a culture of Block Imaging values and integrity
· Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done)
· Support team development by allowing team members to volunteer for additional assignments to gain experience.
· Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity.
· Understand and utilize motivational tools in support of improved team performance and development.
· Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.
· Works with the Customer Service Manager to understand how decisions and performance in the field affects financial and overall results.
· Proactively works with the Customer Service Manager for scheduled absence/backups for vacation planning.
· Perform all administrative duties within prescribed standards, policies, and guidelines.
· Utilize computerized maintenance management software (CMMS) for asset management.
· Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)
· Submits billable “Out of Contract” expenses monthly and billable Service Work Order repair events upon completion to customer for payment.
· Return unused or defective parts within required timeframe as defined by the parts policies and guidelines.
· Report defective, installed and return part status on Service Work Orders per current policies.
· Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date.
· Maintain proper site, service, and install base documentation.
· Safeguard patient data per HIPAA and associated regulatory requirements.
· Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc.
· Ensure accurate inventory, maintenance, and control of SHS assets and tools
· Complete and close all PMs, Service Work Orders and associated documentation within regulatory and SHS established timeframes.
· Ensure that PMs are performed properly and completely including use of PM labels.
· Ensure a clean and organized shop that maximizes efficiency.
· Ensure that all equipment is properly labeled with applicable repair status
Job Knowledge, Skills, Education, and Experience Requirements
· Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
· Minimum 5 years servicing biomedical equipment.
· PC competency, to include basic knowledge of word processing, spreadsheets, databases.
· Advanced experience with complex test equipment, mechanical devices, and tools.
· Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
· Expertise in at least one specialty area in a single manufacturer.
· Minimum of one Manufacturer’s certification on medical specialty on a single model.
· Proficient in networking technologies and troubleshooting methods.
· Have and maintain a valid driver’s license and a driving record that is in compliant with the Block Imaging Fleet Policy.
· Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
· Ability to work cohesively and effectively with employees at all levels / departments of the organizations.
· Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
· Demonstrated leadership skills.
· Ability to adapt to changing work requirements in a complex, fast-paced environment.
· Assesses situations and makes an optimal and speedy decision despite limited information.
· Solves problems while exhibiting judgment and a realistic understanding of all the issues.
· Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively.
· Strong organizational skills, self-disciplined, and the ability to work independently.
· CBET Certification desirable.
· Lean certification desirable.
Physical Demands and Work Environment
· Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms.
· Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise.
· May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
· Frequently in contact with electrical equipment.
· This role routinely uses standard office equipment such as computers, phones, medical test equipment.
· Occasionally operating a motorized vehicle.
· Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
· Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
· Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
· Occasional reaching, grasping and extended reaching.
· Occasional computer viewing and use of vibrating tools.
· Frequent standing, walking, pushing, and repetitive hand movements.
· Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.
· Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.
· Rarely lifting anything over 100 pounds.
· Rarely required to climb ladders or crawl.
· Rarely working outside or exposed to cold or heat.
· Continuous hearing, use of depth perception, color vision and working inside.
· Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield.
Mission Critical Competencies
Drive for Results
Deal with Paradox
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
- Meeting deadlines.
- Improving efficiency of installations.
- Evaluate the effectiveness of compliance with safety procedures and regulations.
- Review of the data base for current and accurate data.
- Assess the technical knowledge and ability to maintain and install equipment.
- Feedback from management, co-workers, customers and vendors.
- Review of Performance Evaluation.
- Other key performance metrics.
Why Block Imaging?
When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.
Life at Block Imaging
Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.
Benefits and Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
- Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
- Paid Time Off: Full-time team members start at 16 days of PTO and receive two “people matter” days for volunteering in your community.
- Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
- Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
- Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
- Paid Parental Leave: Team members who request Parental Leave under this policy will run concurrently with leave under the FMLA. The Company will provide up to three-weeks of paid maternity leave for the team members own medical recovery following the birth and three-days of paid paternal leave following the birth of own child to care for and bond with child
- Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.