Company Description:

eHealth Technologies is a leading health care technology company that advances the delivery of life-altering care.

We help to provide fast and seamless access to health care for patients by collecting medical records, test results, and images and organizing them so that physicians have the information they need to provide superior care in a timely manner – in a fast, easy-to-use, digital format.

Our team members take great pride in working behind the scenes to help millions of patients benefit from faster access to lifesaving medical services ranging from cancer care to organ transplants to emergency care.

We support over 100 hospital systems across the United States, including eight of the top 10 hospitals named to the 2022/2023 Best Hospitals Honor Roll by the U.S. News and World Report.

Visit www.eHealthTechnologies.com. Follow us on Twitter, Facebook and LinkedIn.

Career Opportunity Description:

This position is a member of eHealth Technologies’ Fulfillment team, playing a pivotal role in delivering critical patient information as requested by customers. The Mailroom Operations Support Coordinator plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. This individual will work in a dynamic, fast paced, team-oriented work environment that is guided by and always upholds company core values.

Primary Responsibilities:

1. Ensures customer imaging requests are processed in a timely and accurate HIPAA compliant manner maintaining appropriate documentation.
2. Retrieving, Sorting, Opening and scanning of the FedEx Imaging Packages.
3. Utilizes the internal traveler system to retrieve patient information for processing.
4. Responds professionally and in a timely manner to all inbound calls received.
5. Undertakes additional activities at the request of the customer.
6. Proactively addresses and elevates customer service issues to Manager of Imaging.
7. Adheres to established business procedures, policies, and regulations.
8. Appropriately prioritizes work to support team goals.
9. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
10. Proactively monitors request activity and takes necessary action to avert potential customer service issues.
11. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
12. Maintains effective communication and good relationships with the functional teams.

Knowledge and Skill Requirements:

1. High School Diploma or GED required. AAS degree in related field preferred.
2. Able to meet or exceed both quality and performance goals, including successful proficiency level achievement in all other core competencies.
3. Role models eHealth core values at all times.
4. Demonstrates excellence in communication (written and verbal)
5. Proficient in all aspects of PC utilization including MS office required (ie., Outlook, Word, etc).
6. Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior always.
7. Appropriately prioritizes work to support team goals.
8. Strong organizational skills and the ability to handle multiple tasks.
9. Results-driven, action-oriented, and self-motivated mindset.
10. Proven ability to foster successful relationships through clear communication, swift problem resolution and mutual respect.
11. Experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity.
12. Exercises good judgment and utilizes creative problem-solving skills.
13. Ability to complete tasks accurately and within strict time constraints.

Information Privacy and Security

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:

1. Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.

Key Relationships:

1. Directly supervised by Manger of Imaging.
2. Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses.

Essential Functions:

1. Physical Requirements: Extended periods of time typing, data entry, sitting, read, writing. Lifting up to 20 lbs.

2. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills.

3. Reliably and regularly work scheduled shift.

4. Must be present in the office/building location, per the set schedule.