Job Description
Position: Customer Service & Inside Sales Specialist
Department: Sales & Marketing
Position Type: Full Time
Status: Non-Exempt
Reports To: Director of Aftermarket
Job Summary
The Customer Service & Inside Sales Specialist is a key member of the AMP Aftermarket team and reports to the Director of Aftermarket. The ideal candidate for this role is passionate about customer satisfaction, excited to learn new things, dedicated to solving problems, diligent in the use of purposeful communication, and driven to grow the business profitably.
Supervisory Responsibilities:
- None
Key Responsibilities and Essential Functions:
- Respond to customer requests via phone and email, helping to answer questions, place orders, and provide needed information
- Identify customer needs and proactively offer solutions that meet those needs while growing Aftermarket sales
- Advocate for customers across the organization by building relationship with Engineering, Supply Chain, Production, and other teams
- Proactively find ways to increase client retention, leading to increased sales and more satisfied customers
- Other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and/or activities may change at any time with or without notice.
This Job Description or any other document should not be construed in any manner as a contract of employment. AMP maintains an employment at will relationship with its employee. This means that both you and the employer retain the right to terminate this relationship at any time for any reason.
About Us
ADVANCED MATERIAL PROCESSING | amprocessing.com
Advanced Material Processing, “AMP” is a newer platform company for May River Capital (May River), a Chicago-based private equity firm focused on lower middle market industrial growth companies. Focusing on material processing, AMP combines industry leading, complementary material processing equipment manufacturers to advance engineering capabilities for customers. AMP, comprised of Kason Corporation and Marion Process Solutions, focuses on sectors like food and beverage, pharmaceutical, nutraceutical and chemical, as well as emerging markets like nutraceuticals [ex. cannabis > CBD oils].
KASON CORPORATION | kason.com
Kason has more than 50 years of experience as a global leader in designing and manufacturing screening, drying, cooling and processing equipment and systems for bulk solid materials and slurries for food, with worldwide compliance with the most stringent safety, quality and sanitary standards and regulations. The company is headquartered in Millburn, NJ with offices in Canada and the U.K as well as a global network of sales reps. The company serves a range of industries including food, pharmaceutical, chemical, plastic, energy, minerals, aerospace and defense.
MARION PROCESS SOLUTIONS | marionsolutions.com
Founded in 1938, Marion Process Solutions is dedicated to delivering custom-manufactured processing solutions to companies in the food, nutraceutical, mineral, plastic, chemical and biomass industries. With process solutions in over 75 countries on six continents, serving hundreds of global Fortune 1000 companies, the Marion brand serves as the standard of excellence in the material handling industry.
Required Skills/Abilities/Traits:
Communication: Clear, concise communication is a key to success in this role
Relationship-building: Driving customer success depends upon the relationships you build with other team members, as well as the relationships you build with customers
Agility: At AMP, we all pitch in to get the job done. This means learning new things, searching for solutions, and raising your hand to help.
Organization: Customer Service and Inside Sales require the ability to prioritize and communicate across multiple quotes, orders, and teams at the same time
Required Education and Experience:
2+ years in a customer-facing, sales, or communication-heavy role
Experience with CRM systems (HubSpot, Salesforce, etc.)
Experience with ERP systems (SAP, Epicor, etc.)
Proficiency with MSOffice and the ability to learn new software
Hands-on mechanical experience or understanding of process equipment a plus
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Other:
Attend educational workshops related to Lean, Epicor or other topics related to the role at the Company’s expense.
Must comply with corporate requirements for confidentiality and non-compete agreements.
Must be able to travel within the US up to 10%.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and/or activities may change at any time with or without notice.
Acknowledgement
Signature below constitutes employee’s understanding of the requirements, essential functions and/or duties of the Customer Service & Inside Sales Specialist position.
Date Received, Reviewed, and Accepted: _________________________________________
Employee Name (PRINTED): _______________________________________________
Employee Signature: __________________________________________________________
Supervisor Signature: _________________________________________________________
Supervisor Title: ______________________________________________________________