Summary

The Membership and Community Development Specialist develops, retains, and increases girl/adult membership in assigned area and/or for assigned demographic group(s); recruits and provides ongoing support to volunteers; assists in developing and implementing plans for membership extension in all markets; represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Leadership Experience is accessible within assigned area or for specific demographic groups.  This position will experience seasonal fluctuations in work, scheduling and priorities that follow the annual programmatic cycle.

Essential Functions and Responsibilities

         Develops, retains, and increases girl and adult membership in the assigned area of the council in order to reach overall strategic goals of the organization.

         Participates in developing and implements plans for membership extension through the work of administrative volunteers; extends Girl Scouting in the community through presentations and networking.

         Assists in developing a proactive recruitment and retention strategy to increase membership.

         Provides professional and quality customer service to members, volunteers, staff, and other community contacts.

         Researches market data and other pertinent information to become knowledgeable about external community needs and possibilities for girl recruitment in the assigned geographic area.

         Researches and acquires an understanding and knowledge of new and/or underdeveloped membership markets with the council’s jurisdiction, and participates in the analysis of needs of each market and it constituent groups.

         Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to community groups, organizations, and other constituencies within the council’s jurisdiction.

         Provides ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting GSUSA and council policies, standards, and procedures and by ensuring the availability of support services to enable volunteers to carry out their positions effectively.

         Assists in planning, designing, and implementation of innovative approaches to ensure the effective delivery of membership services; determines necessity for additional support by assessing community needs.

         Participates in the development of new, sustainable, community-based programs and resources.

         Provides content for published solutions and frequently asked questions to help team members efficiently and effectively handle situations.

         Works in partnership with the council’s marketing and communications staff to disseminate information to the membership about Girl Scout programs.

         Proficiently utilizes and maintains CRM software database of members to keep records up-to-date and managed appropriately to meet council case management and responsiveness goals.

         Assists with Membership and Community Development staff in recruiting, training, and overseeing a core team of volunteers to manage area product sales including the use of a product sales database.

         Raises public awareness in the community on issues related to girls.

         Travels to facilitate or participate in meetings or training relating to the position and mission.

Other Related Responsibilities

         Works collaboratively with other members of the team to develop short-term and long-term strategies and to execute an integrated, multifunctional plan of work.

         Assists in the cultivation of community organizations to identify funding and volunteer recruitment opportunities, research community resources, identify possible program and service opportunities, and promote the image of Girl Scouting as a benefit to the community.

         Networks to build contacts, collaborations, and fund-raising in the community.

         Assists in supporting council events as needed.

         Assists with product program by fulfilling cupboard orders and ensuring accuracy in inventory distribution.

         Assists in the production of council materials.

         Assists with the annual meeting, as requested.

         May perform other related duties as assigned.

Core Competencies

         Interpersonal Relations and Team-Building

         Customer Responsiveness

         Communications – Oral and Written

         Personal Integrity and Professional Conduct

         Self-Management and Time Management

         Fostering Diversity

         Judgment and Decision Making

         Adaptability and Problem Solving

         Conflict Management

         Volunteer Relations and Management

         Organizational Knowledge

         Technical Proficiency

Experience, Skills & Qualifications

         Bachelor’s degree from an accredited college or university in a related field; and at least two years of experience in customer service role; or combination of education and related experience.

         Excellent interpersonal skills with emphasis on building partnerships and working in teams

         Excellent communication skills, both verbal and written.

         Strong presentation skills and comfortable with speaking to diverse groups of people.

         Ability to anticipate and meet deadlines.

         Ability to effectively identify, analyze and solve problems.

         Exceptional organizational skills with the ability to multi-task

         Analytical and conceptual ability to think “out of the box”.

         Demonstrated ability to work independently and prioritize work.

         Demonstrated ability to work with a variety of computer software applications utilized in the performance of the essential functions of the job, which may include CRM, product sales, inventory tracking, digital email marketing, office applications, etc. and ability to keep abreast of new products as they are implemented.

         Using tact, discretion, initiative and independent judgment within established policy guidelines.

         Applying logical thinking to resolve problems or accomplish tasks; to understand, interpret and communicate policies, procedures and protocols.

Other Requirements

         Valid State Driver’s License and acceptable driving record as determined by an annual driving record check, meeting all state driving requirements.  May need to use own reliable transportation, if council vehicle is not available.

         Current membership with Girl Scouts and acceptable criminal background check renewed periodically as required by council policy and practice.

         Agreement with and desire to emulate the Girl Scout Promise and Law in word and deed.

         Ability to work a flexible schedule, which will include evenings and weekends and during certain seasons (recruitment, event) will be the norm.

Physical Demands

         Lifting, carrying, pushing, reaching, stooping, and handling boxes and materials used in the product sale or recruitment, is frequent.

         Sits at a keyboard to perform data entry and reports for extended periods of time.

Work Environment

         Work is performed within an office environment, with standard office equipment and supplies.

         Work may also be performed in other locations, such as delivery distribution sites or camp settings, where various weather conditions and temperature changes may exist.

         Evenings and weekend work will be required during various seasons in the programmatic cycle.

         Travel is required.

Organizational Information

Direct Supervisor – Manager of Membership and Community Development

Interactions – Cross-functional staff, volunteers, vendors, school-age girls, school administrators, funding sources, general public

FLSA Classification - Exempt