The Medical Records Specialist, under the direction of the Medical Records Manager will file and retrieve patients' medical records, ensuring that information is accurate and complete. You will also respond to release of information (ROI) requests, logging all authorizations and releases. Other tasks include preparing charts for upcoming appointments or off-site storage, as well as scanning documents to update electronic health and medical records. All Medical Records specialists should be familiar with HIPAA compliance requirements.

Education and Experience

• High school diploma or GED.
• Medical Records related experience preferred
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail-oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Job Knowledge

• Communication  skills to converse clearly over the telephone and in person.
• Organization  and time management to manage a variety of tasks effectively.
• Attention to detail to correctly identify Medical Records issues and communicate  difficulties with managers.
• Technological skills, such as using word processing and spreadsheet programs to track  data
• Ability to  gather and interpret data.
• Ability to  work independently in a fast paced environment.

Essential Duties

• Greeting  patients professionally both in person and on the phone.
• File documents in patient charts
• Check charts for accuracy and completeness
• File or retrieve information from our EMR system
• Update patients' electronic health or medical records
• Prepare charts for appointments
• Prepare charts for off-site storage
• Respond to ROI (release of information) requests
• Follow all HIPAA regulations
• Assist with other clerical tasks as needed
• May refer to senior staff for assistance with higher-level problems that may arise.
• Escalates issues to the supervisor for resolution, as  deemed necessary.
• Assist with various projects as assigned by the direct  supervisor.
• Meets and exceeds short and long term goals as established for the department.
• Performs  duties and job functions in accordance with the policies and procedures established for the department.
• Reports to work, meetings and professional obligations on time.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assists in evaluation of reports, decisions, and results of department in relation to  established goals.
• Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.
• Takes ownership of special projects, researches data and follows through with detailed action plans.
• Actively participates in problem identification and resolution and coordinates  resolutions between appropriate parties.
• Performs other related duties as required and assigned.
• Adheres to  Corporate, Department and HR policies and procedures.

Physical Requirements

• Employee is required to have visual and auditory acuity necessary for  communications with other employees and/or customers to meet business needs of NHVC.  
• Employee must be able to see written documentation and be able to speak and hear for communication with employees/customers.  
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax, multi-line telephone, etc.  
• Employee is exposed to general indoor working conditions and may on occasion  require light lifting or no greater than 20 pounds and some offsite travel.