Sam Rust Seafood is a processor and distributor of exceptional live, fresh and frozen seafood. We provide the freshest quality seafood to all types of establishments, including white tablecloth restaurants to buffets, supermarket chains, hotels, caterers, and natural food markets.
We are currently seeking a highly motivated and detail-oriented Credit & Collections Agent to join our team at Sam Rust Seafood. As a Credit & Collections Agent, you will play a crucial role in ensuring the timely and efficient collection of outstanding debts and the return of any over-payments to maximize company revenue. This position requires exceptional communication skills, strong negotiation abilities, and excellent problem-solving capabilities.
*This is not a call center position*
*This is not a remote position*
Monday - Friday: 30 hours per week
- Contact customers via phone, email, and other communication channels to collect overdue payments and return over payments.
- Negotiate repayment plans and settlements with customers in accordance with company policies and guidelines.
- Maintain accurate and up-to-date records of all collection and return activities, ensuring proper documentation of customer interactions.
- Collaborate with internal teams to resolve customer disputes and inquiries in a professional and timely manner.
- Monitor and review accounts to identify potential delinquencies, proactively taking necessary action to prevent further overdue payments.
- Provide regular reports on collection activities, including progress, trends, and challenges to management.
- Performs additional duties as required.
- High school diploma or equivalent qualification. A degree in finance, business, or related field will be an advantage.
- Proven experience in collections, preferably in a similar role or industry.
- Strong negotiation and persuasion skills, with the ability to maintain professionalism and empathy while collecting overdue debts.
- Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
- Exceptional problem-solving skills, with the ability to think critically and propose creative solutions.
- Strong attention to detail and accuracy in maintaining documentation and records.
- Proficiency in using collection software.
- Ability to work independently and as part of a team.
- Knowledge of applicable laws and regulations related to debt collection practices would be an asset.