Director, Registration Services
Washington, DC Conferences
Job Type

The National Retail Federation, the world’s largest retail trade association, passionately advocates for the people, brands, policies and ideas that help retail succeed. From its headquarters in Washington, D.C., NRF empowers the industry that powers the economy. Retail is the nation’s largest private-sector employer, contributing $3.9 trillion to annual GDP and supporting one in four U.S. jobs – 52 million working Americans. For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies.

We are currently seeking an experienced professional to be responsible for directing the registration process (preshow, onsite & post event) managing housing contractors for city-wide events and overseeing transportation services.  Essential functions include:

  • Write RFPs, negotiate vendor contracts, and supervise vendors for registration, housing (city-wide) and transportation services 
  • Develop the registration flow, create registration specs and test sites to ensure registration process is streamlined and functions properly
  • Periodically research and analyze new innovative technology to ensure process efficiency
  • Partner with internal stakeholders and external vendors on registration strategy
  • Develop accurate budgets, reconcile monthly financial reports, submit timely budget projections, manage expenses; and identify cost-saving opportunities 
  • Review post-show registration financial data and finalize post show reports
  • Monitor and manage hotel bill (city-wide) reconciliation/payment, including revenue from convention services subsidies and revenue share from registration & housing contractors
  • Work with marketing team to analyze registration data, develop reports and track registration trends for forecasting
  • Determine registration schedules and registration layout based on event schedule
  • Develop training materials for staff and temporary personnel for onsite registration at events
  • Edit and proof event marketing materials including registration banners, signage, bus schedules etc.
  • Review and improve internal and external attendee communication
  • Ensure compliance with Americans with Disabilities Act
  • Perform other duties as assigned
  • Bachelor’s degree  or equivalent meeting planning experience required
  • Minimum 6 years of professional experience with at least 3 years direct responsibility for registration, housing, and transportation services for large city-wide events
  • Ability to successfully negotiate contracts and manage outside vendors
  • Demonstrates exceptional organizational and planning skills with great attention to detail 
  • Extensive knowledge of MS Office and familiarity with databases is a must
  • A team player with strong interpersonal (written and oral communication) and a high level of professionalism
  • Excellent time management skills, adherence to deadlines and is persistent in following up
  • Committed to providing excellent customer service
  • Ability to travel (up to 20%)

National Retail Federation (“NRF”) is an Equal Opportunity Employer. NRF is committed to the policy of fair and equal employment opportunities without regard to race, color, religion, gender, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This applies to all phases of employment including but not limited to recruiting, hiring, career development, promotion, rates of pay, termination, and all other employment offerings and personnel practices. 

Salary Description
$95,000 - $100,000 per annum