We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• A detail-oriented pro, you keep multiple plates spinning in the air and take pride in using your well-developed meticulousness to get your tasks done on time and flawlessly.
• A financial transaction whiz, your familiarity with online banking, donation systems, cash handling, reconciliation, and record-keeping .
• A motivating leader, you effectively manage others, coordinate projects and workflows, and display excellent composure in stressful situations.
• A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• You will manage our Donor Care staff and the day-to-day operations of the Donor Care department, including donation processing, customer service, receipting, reporting, and database maintenance.
• You will manage and optimize donation processing, ensuring timely and accurate coding, posting, receipting, acknowledgment, and reconciliation of all donation types.
• You will develop, implement, and continuously improve standard operating procedures in alignment with nonprofit audit and compliance requirements and donor stewardship best practices.
• You will perform and oversee gift corrections and adjustments, including check returns, credit card refunds, and donation coding updates, ensuring accurate donor and financial records.
• You will oversee the reconciliation of total donation activity with PRM’s general ledger in conjunction with finance and accounting.
• You will collaborate with Finance for all donation revenue recognition, annual audit support, development and implementation of internal controls and donation processing procedures.
• You will manage securities gift processing, including donor and broker communication, internal coordination with stakeholders, accurate gift entry, and acknowledgements. 
• You will oversee the corporate matching gifts program, including registration maintenance, verification of eligible gifts, and completion of match request applications. 
• You will partner with the Development team to ensure timely and accurate recording of portfolio-managed donor gifts and related documentation, and deliver acknowledgements, receipts, and stewardship materials.
• You will work with the database team to develop and maintain standards, tools, and procedures that promote data quality and consistency.
• You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.

 WHAT YOU SHOULD HAVE

• You have a bachelor’s degree in business or a related field and at least 5 years of related working experience or a combination of education and experience.
• You have at least three years of management experience, resulting in strong demonstrated leadership, administrative, and supervisory skills.
• You are proficient with Microsoft Office applications and familiar with CRM systems.
• You have strong knowledge of online banking, donation systems, cash handling, reconciliation, and record keeping.
• You have superior skills in collaboration and team building.
• You have strong customer service skills that can be used to respond to common inquiries or complaints.
• You have the ability to problem solve and use critical thinking skills to resolve issues.
• You have a high level of integrity and confidentiality with financial information.
• You must meet and maintain the requirements of being an approved driver and driving a personal vehicle on PRM business.
• You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.