The Family Life Coach provides voluntary comprehensive, coordinated case management services to families experiencing instability. The Life Coach will offer education and support services to parents, using strength-based practices. Responsibilities include conducting initial and follow-up assessments; working cooperatively with other agencies to link families to financial services and community resources that meet the parents’ expressed needs; and providing direct services and accurate data entry to track and record contacts. Flexible schedule required as this position will work occasional evenings and weekends as needed. In addition, this position will screen for emergency services support and provide referrals and support to Family Support Services (FSS) and the Family Mentor Alliance (FMA) program when appropriate.
Essential Duties and Responsibilities
- Provide emergency case management efforts to include intake, initial needs assessments, referrals and coordination of child care, financial assistance funds for eligible clients as assigned by the Family Connections Director.
- Coordinate COPE and motel voucher program with administrative and operational duties including assessments, following criteria, making arrangements with motels, and tracking outcomes in coordination with the Director.
- Engage and interview families for program enrollment and provide needs assessment using the CFSA 2.0, offer case management services, and follow-up contacts to assess goal attainment and need for further referrals. Manage a case load of 8-12 families.
- Follow-up contacts to assess goal attainment and need for further referrals and providing resources that may not be available in the community such as, financial planning, parenting skills and communication skills.
- Develop effective case plans for families regarding parenting skills, family barriers and challenges, economic stressors, parent/child relationships and/or community connectedness. Work toward keeping children safe in their home and the community. Participate in ongoing trainings and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care.
- Provide advocacy to entities involved with family, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities.
- Maintain accurate reports and databases of client demographics and services provided for clients.
- Liaison between internal programs and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
- Collect, manage and report on all data related to clients served including relevant data entry systems and maintain thorough, accurate, and reliable program statistics and reports.
- Continuing education is required to enhance the effectiveness of the programs. Participate in available trainings and remain current on homelessness, poverty and related issues.
This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job as other duties may be assigned. It is illustrative of the essential functions of the job and does not include other non-essential or marginal duties that may be required.