Job Summary:  

The case management coordinator is responsible for working alongside a team to coordinate the needs of patients, asking a series of questions, compiling date, and then using data to determine the best course of action for the patient.  

Essential Duties:  

1. Processes and gathers pertinent new patient admission information and enters it digitally into charts. 
2. Provides general/routine administrative and office support that includes a broad range of duties from digital filing, copying, faxing. 
3. Facilitate referrals to other healthcare providers as needed. 
4. Confirm patient appointments. 
5. Maintain appointment dates. 
6. Answer phone and email inquiries. 
7. Handle scheduling phone calls and follow-ups for multiple office locations. 
8. Participate in a weekly meeting to discuss patient care and pending recommendations with PPM staff. 
9. Assist to help solve issues and maintain confidentiality. 
10. Maintain updated records and detailed documentation of patient interactions, concerns, complaints, etc. 

Job Requirements:  

1. Call Center and Customer Service experience required. 
2. Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices. 
3. Excellent organizational skills. 
4. Outstanding verbal, written, and interpersonal communication skills. 
5. Knowledge and understanding of the health care industry. 
6. Ability to organize and prioritize work and manage multiple priorities. 
7. Excellent attention to detail. 
8. Proficient use of Microsoft Office applications (Word and Excel), prior experience and internet resources. 
9. Prior experience with eClinical Works preferred. 
10. Personal injury knowledge preferred. 
11. Knowledge of medical terminology preferred. 

 Education Requirements: 

• High School Diploma or GED certificate 
• 1-3 years of related experience in medical office or call center environment 

Working Conditions: 

The job operates in a professional office environment primarily.  This role routinely uses standard office equipment such as computers, phones, copiers, fax machines, scanners, etc. 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
 

• This is primarily a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop, as necessary. This position requires the ability to occasionally lift office products and supplies, up to twenty pounds. 
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. 
• Hearing: Adequate to perform job duties in person and over the telephone. 
• Speaking: Must be able to communicate clearly in person and over the telephone. 

Position Type/Expected Hours of Work:  

• This is a full-time position with a minimum of 40 hours per week. Regular hours of work vary due to project timelines and travel schedule.