Job Type
Full-time
Description
- Tier I/II Help desk support for AV equipment
- Troubleshoot and repair all audio and video equipment to include Smart Boards, Projectors, Crestron Transmitters / Receivers, Microphones, Cameras, and Audio and Video Amplifiers
- Provide ECP and Non ECP classroom support, including troubleshooting and repairing instructor and student computers, facilitating return and repairs between the client and manufacturers, re-imaging computers and installing components for the client, and integration with printers and other devices.
Requirements
- MUST HAVE current Security+ CE Certification (IAT Level II)
- MUST HAVE Active Secret Clearance
- AV Technology Specialist certification preferred.
- 2+ years audio / visual experience desired
- Complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet.
- Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
- Excellent customer service and written / verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
- CTS Certification (must be able to obtain within 6 months of hire)