The Role

Mind Over Machines is a dynamic and innovative technology consulting firm specializing in custom software development, enterprise application implementations, artificial intelligence, robotic process automation and business intelligence solutions to name a few. We are committed to delivering high-quality solutions that exceed client expectations and drive business success. 

We are seeking a highly skilled and versatile professional to join our team as a Senior Software Project Manager & Business Analyst. The ideal candidate will possess a unique blend of project management, business analysis, and business acumen to effectively lead and deliver projects while also engaging with clients to identify and address their business needs. 

As the Senior Software Project Manager you will spearhead and assist in overseeing the project management for Mind Over Machines, ensuring efficiency and smooth workflow. It is your duty to help streamline the project management process, set goals and guidelines, manage project budget and schedules, coordinate project team resources. You may also liaise with internal and external parties, building positive relationships with them to support current and future business growth. Furthermore, as a Senior member of the team, it is essential to lead and hold team members accountable to project goals. 

Who You Are

•  You are a collaborator.
•  You are obsessed with customer relationships and satisfaction.
•  You are a constant learner who loves the craft of application design and development.
•  You are a “we” person.
•  You are a business-minded person that gets satisfaction from client success and growth.
•  You help clients and Mind Over Machines understand and achieve project/business goals.

Project Management

•  Lead end-to-end project management from initiation to closure, ensuring on-time and within-budget delivery.
•  Define project scope, goals, and deliverables that support business goals.
•  Develop and maintain project plans, schedules, and budgets. 

Business Analyst

•  Conduct thorough business analysis to understand client requirements and objectives.
•  Translate business needs into actionable project plans and deliverables.
•  Collaborate with cross-functional teams to gather, document, and analyze business processes. 

Client Engagement

•  Act as a primary point of contact for clients, fostering strong relationships and ensuring client satisfaction.
•  Proactively identify opportunities to upsell / cross sell additional services or solutions.
•  Consult with clients on client challenges and technical solutions.
•  Proactively communicate with MOM resources on client status, problem resolution and growth opportunities.
•  Gather client feedback and incorporate it into project improvements. 

Communication & Collaboration

•  Facilitate effective communication between technical teams and clients.
•  Collaborate with internal teams to ensure a seamless transition from sales to project delivery.
•  Provide regular project updates to clients and internal stakeholders.

What Skills We Need From You

• Software Development Agile Project Management
• Previous experience planning Sprints
• Experience with product backlog, user stories, tasks, stories and timeboxing
• Experience using Monday.com is a plus
• Experience with Microsoft DevOps is a plus
• Excellent process management and problem-solving skills
• Prior consulting experience and extensive experience of process analysis and design
• Strong knowledge in Microsoft Technologies
• Strong organizational and analytical skills. Excellent verbal and written communication skills
• Strong business acumen and client service mentality
• Ability to effectively manage multiple tasks simultaneously
• Strong communication (oral and written) and consultative skills
• Independently evaluates business systems needs and requirements and recommends and implements solutions
• Ability to work on high priority projects where business problems are complex or unique
• Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions
• Lean/six sigma certification or BPM certification is preferred but not required
• Technical knowledge of major business system platforms (ERP, CRM, BI, HRIS, etc.) 

Education & Mindset

• Must have a hungry mind to learn and explore new ideas! (CRITICAL)
• Must have ability to be mindful in fast paced situations!
• Must have a proven track record of successful project management from concept to implementation.
• Must have a drive to thrive in an entrepreneurial business where you own your ideas and have the autonomy to make them a reality.