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Legal Assistant / Client Services Specialist
Malvern, PA • Concierge Services
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Job Type
Full-time
Description
Join one of the most innovative, forward-thinking law firms in the country. As a Legal Assistant / Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.
This individual will ensure that clients have an exceptionally positive experience when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton & Stump and clients visiting or calling our offices. The selected candidate will have a significant impact on the overall client experience and the perception of our brand. A portion of the time will be dedicated to administrative support for the Firm’s attorneys.

More about the role

  • Provide legal administrative support to include scheduling, correspondence, expense reports, updating master case lists, and file management.
  • Provide overall office management, such as ordering office supplies and maintaining public spaces, including conference rooms, lobby, and breakroom.
  • Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries.
  • High energy and genuine enthusiasm for achieving five-star internal and external client service.
  • Demonstrate the ability to think strategically, anticipate work needs, and find solutions to overcome obstacles independently.
  • Tech-savvy with the ability to learn new systems and processes quickly.
  • Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization.
  • Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.
  • Must have excellent time management skills.
  • Ability to work independently and in a team setting.
  • Friendly and welcoming attitude, with the spirit to serve.
  • Ability to troubleshoot and proactively find solutions to overcome obstacles.
  • Ability to multi-task and work within deadlines.
  • Successfully navigates a fast-paced professional services environment and prioritizes and adapts to changing workload demands.
  • Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude.
Requirements
  • 1-3 years of experience minimum in a professional environment is preferred.
  • Legal administration or related field preferred.
  • Proficiency in Windows 10 and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams
  • Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, GoTo Meeting, or similar) – preferred but not required.


Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Collaborative and inclusive work environment.
  • Cutting-edge technology and tools.
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