The Burn Information Services Representative position includes but is not limited to facilitating burn calls, properly documenting and routing calls, and processing and maintaining medical records. These duties are to be performed in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. The Burn Information Services Department is expected to comply with all HIPPA rules and regulations.
Duties and Responsibilities:
Answer and transfer calls according to established protocols and procedures.
Scan and upload patient information into charts
File patient charts and paperwork.
Schedule patient appointments, verify insurance, and prepare charts for pediatric patients
Performs other job-related duties as required by Management.
Participate in education sessions specific to corporate needs or job duties – locally or remotely including travel, as needed.
Provide training to other employees – locally or remotely including travel, as needed.
High school diploma/GED
Ability to multitask
Attain telephone etiquette skills.
Must be able to use diplomacy and handle sensitive and confidential matters discreetly
Must maintain professional appearance and demeanor
Availability to work rotating shifts including weekends and holidays.
Bilingual – fluent in English and Spanish (oral and written)
Previous answering service experience
Medical office experience
We offer Medical/Dental/Vision/Life/401(k)/Vacation and Holidays.
Burn and Reconstructive Centers of America is an Equal Employment Opportunity Employer.