General Summary:  A nonexempt position responsible for responding to appointments and following through on customer inquiries, issues, and concerns in a timely and accurate manner.

Essential Job Responsibilities:

• Responds to telephone inquiries relating to the medical practice's policies and procedures.
• Making new patient appointments for Workers Comp patients and new patients to the practice.
• Fill out intake form for Workers Comp.
• Call adjuster to get authorization for the clinic to treat the patient.
• Call patient back and make appointment.
• Making sure we get correct or updated information on the patient 
• Responds to patient inquiries, assistance on which department to speak with etc.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Create & verify new workers' compensation cases;
• Obtain authorizations for applicable new patient treatments;
• Communicate promptly with adjusters and work case managers;
• Prepare and complete all letters and paperwork required;
• Communicate case information with patients;
• Fax patient notes;
• Manage all incoming calls from WC patients and representatives; address concerns and billing inquiries; may require interactions with patients in clinic

Education: High school diploma or equivalent. Some college is preferred.

Experience: Minimum one-year experience in customer service, work comp related, appointment scheduling and phone etiquette preferably in the health care industry. Outstanding communication skills.