PingWind is seeking a Business Analyst to support our Veterans Benefits Administration (VBA) Solutions Delivery Center of Excellence (COE) contract work. The overall work will provide Human Centered Design, Configuration, Development, Integration support for VBA including project management, requirements elaboration, and design for the configuration, development, testing, and deployment for SaaS and PaaS solutions in support of VBA (e.g., Salesforce, ServiceNow, Pega, Microsoft Power Platform).

Responsibilities

• Conduct user research and stakeholder engagement to understand and capture business needs using process workflow mapping, user stories
• Conduct thorough analysis of current business processes and identify areas for improvement and automation
• Create a product backlog of well-defined user stories with acceptance criteria
• Manage product backlog to focus capacity on highest priority epics and user stories
• Be a part of a multidisciplinary team to prioritize the work from concept to delivery
• Support Scrum / Agile ceremonies helping drive team progress.
• Ensure that products create value and meet business needs with evidence-based decisions and attention to detail
• Understand opportunities and constraints across the business, technical architecture, and end-user needs
• Support change management and product rollout including user acceptance testing, development of training materials, and product documentation
• Partner with the project leadership to proactively communicate status, priorities, risks, and mitigation strategies for product delivery

• 3+ years experience as an IT Business Analyst
• Experience in software development using Agile/scrum frameworks
• Excellent analytical and critical thinking skills
• Excellent written and oral communication skills

Preferred Qualifications

• Experience working with the federal government (VA experience preferred).
• PaaS and SaaS product experience, Salesforce preferred
• Experience using Jira

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

• Paid Federal Holidays
• Robust Health & Dental Insurance Options
• 401k with matching
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.