REPORTS TO: Senior Program Manager
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)
SALARY RANGE: $53,730-$76,440 (commensurate with experience)
ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH):
All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
We are looking for a Program Manager - Employment and Income to serve a critical role in implementing and supporting program interventions that support individuals experiencing homelessness make sustained returns to housing. The Program Manager supervises staff, collaborates on multiple areas of focus within All Chicago, coordinates and executes monitoring of partner agency program activities. The Program Manager establishes and builds partnerships with key stakeholders, engages stakeholders in collaborative planning, formalizes framework for carrying out the areas of work, develops marketing and educational material, identifies performance metrics to evaluate programs and oversees implementation.
The Program Manager will oversee new programming focused on employment and income growth, including system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) and Employment and Income navigation to successfully connect jobseekers experiencing homelessness to Chicago’s workforce systems. The Program Manager will be charged with monitoring employment and income related activities for contracted partners, including workforce and homeless response partners, and monitoring performance. Additionally, the Program Manager may be responsible for working on other special projects related to All Chicago’s role as the Collaborative Applicant and lead on the Continuum of Care Implementation Structure.
Desired Core Competencies:
- Leadership: Lead All Chicago MHH staff and stakeholders to accomplish project goals and objectives
- Supervision: Excellent supervision skills with a strong desire to grow, invest in, and motivate staff. Delegates clearly and effectively.
- Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages the stream of information effectively.
- Project Management: Ability to strategize, prioritize, and manage entire projects involving multiple teams and stakeholders from start to finish.
- Critical Data Analysis: Ability to analyze data and think critically to identify conclusions or needs.
- Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
- Knowledge: Knowledge of employment and income growth, including system wide SSI/SSDI Outreach, Access, and Recovery (SOAR), Employment and Income navigation services, Chicago’s workforce system, such as programming within the Workforce Innovation and Opportunity Act (WIOA).
- Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized.
Employment and Income Project Management
- Cultivate and manage relationships with partner agencies through engagement and stewardship.
- Monitor inflow of participants served and ensure partner agencies are providing services in a trauma informed care manner.
- Develop and oversee protocols for participants identification, enrollment, and service delivery.
- Develop internal processes to ensure that information is shared internally within the team so that barriers can be troubleshooted and refined over the project lifespan.
- Work across departments to lead the development of a strong business case, marketing materials and website for the Employment and Income related programs.
- Research and implement best practices for the program.
- Collaborate with Senior Program Managers and Program Managers at All Chicago MHH leading other components which interface with Employment and Income programs.
- With support of the Senior Program Manager, develop, and implement metrics of program success and performance.
- Monitor data quality of partner agencies by providing on-going reports and addressing issues in a timely manner.
- Conduct program orientations and trainings for partner agency staff.
- Convene and facilitate on-going partner meetings.
- Monitor program budget.
- Think creatively in the development, design, and creation of new applications, ideas, relationships, systems and support.
Administration and other Activities
- Lead, mentor, and supervise assigned staff, interns and/or AmeriCorps VISTA members. Provide appropriate supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires, twelve-month performance evaluation for all direct reports and ensure completion of annual professional development plans, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR policies and procedures) and the related hiring and training for position.
- Creates annual professional development plans and actively works to meet identified benchmarks throughout the year.
- Develop and manage a high performing team, ensuring succession plans are in place.
- Work closely with Senior Program Manager to implement team’s strategic plan objectives and ensure alignment with direct reports’ workplan.
- Demonstrate excellent stewardship of departmental and organizational resources.
- Communicate effectively with supervisors, peers, and partners in written and oral communication in both groups and at public events.
- Assist with All Chicago events and other activities as assigned.
- Other duties as assigned.
- Bachelor’s degree in social work, Psychology, Social Justice or another related field is required. An equivalent combination of education and experience will also be considered.
- A minimum of 4 years of experience in the field(s) of workforce, economic growth, and/or homelessness service delivery is strongly preferred.
- Demonstrated project management experience, or experience building programs.
- Strategic and solutions-oriented; ability to synthesize information, identify opportunities, appropriately assess risks and benefits, build supports for strategies, and manage execution.
- Excellent professional writing and verbal communication skills; experience in sales or marketing a plus.
- Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
- Ability to prioritize, meet deadlines and manage changing priorities.
- Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- Passion for inclusivity and diversity, and interest in being part of a multicultural team.
We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.
- Please submit cover letter, resume, and salary range requirement