REPORTS TO: Director – System Change
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)
SALARY RANGE: Senior Program Manager: $60,170-$91,070 (commensurate with experience)
ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH):
All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
We are looking for a Senior Program Managers to serve a critical role as a strategic leader in building Chicago’s centralized landlord engagement program, Chicago Rents. The Chicago Rents program connects landlords to tenants through multiple housing subsidy programs. The Senior Program Manager will supervise staff, maintain and develop new landlord relationships, and oversee the implementation of the Chicago Rents program functions and compliance. The SPM will be responsible for ensuring program milestones are met, and lead meetings to discuss agency and program specific goals and strategies. The SPM will also provide strategic leadership for the Chicago Rents program, identifying new opportunities for growth and expansion to serve people experiencing homelessness in Chicago. During their tenure at All Chicago, SPMs may work on multiple areas of focus, adjusting their priority items in response to pressing agency needs. The job description outlines the likely areas of focus at the outset of the SPM’s role at All Chicago and is reflective of the level of responsibility and types of work SPMs manage.
Desired Core Competencies:
- Coaching: Excellent coaching and mentoring skills that grow, invest in, and motivate staff.
- Strategy & Planning: Identifies and anticipates needs and creatively and efficiently develops strategies to meet those needs and those of the organization. Ability to strategically develop a long-term plan for a work area and identify the means and capacity to execute it.
- Team building: Motivates and aligns a team around common goals that align with the organization’s strategic vision.
- Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages streams of information appropriately and effectively.
- Strategic Data Analysis: Ability to analyze data and use it to frame decision-making discussions and assist with planning.
- Project Management: Develop short and long-term plans to increase landlord relations, unit acquisition and review the quality assurance and data entry.
- Improvement: A champion of continuous quality improvement.
Chicago Rents Project Management
- Provide oversight of landlord portfolio throughout the City of Chicago
- Develop and execute large-scale targeted landlord recruitment efforts to secure a broad range of proper, safe, and affordable housing units throughout the city of Chicago.
- Ensure unit portfolio aligns with racial equity values of All Chicago, in particular by having unit options in mobility areas, ADA accessible units and units for people with justice backgrounds.
- Cultivate and establish partnerships with key stakeholders (landlords, affordable housing developers, housing program providers, etc.).
- Convene and facilitate community wide meetings with key partners.
- Collaborate with Senior Program Managers and Program Managers at All Chicago leading other components which interface with Chicago Rents.
- Refine metrics of program success and monitor program performance.
- Draft reports and present on system and program performance metrics throughout the year.
Administration and other Activities
- Lead, mentor, and supervise assigned staff, interns and/or AmeriCorps VISTA members. Provide appropriate supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires, twelve-month performance evaluation for all direct reports and ensure completion of annual professional development plans, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR policies and procedures) and the related hiring and training for positions.
- Create annual professional development plan and actively work to meet identified benchmarks throughout the year.
- Develop and manage a high performing team, ensuring succession plans are in place.
- Work closely with Director to oversee the development and implement of the team’s strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplan.
- Provide appropriate supervision to staff, ensuring the completion of annual professional development plans, performance reviews, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR Policies and procedures) and the related hiring and training for these positions.
- Demonstrate excellent stewardship of departmental and organizational resources.
- Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
- Assists with All Chicago events and other activities as assigned.
- Other duties as assigned.
- Master’s or bachelor’s degree in degree in public policy, public administration, social work, business administration or related discipline, or equivalent degree or comparable experience.
- An equivalent combination of education and experience will also be considered.
- A minimum of 4 years of experience in the field of social services, property management or related experience; experience with homeless services and housing programs preferred.
- Demonstrated project management experience, or experience building programs or initiatives.
- Strategic and solutions-oriented; ability to synthesize information, identify opportunities, appropriately assess risks and benefits, build support for strategies, and manage execution.
- Strong leadership skills: management of system-level, multi-agency collaboration efforts preferred.
- Excellent professional writing and verbal communications skills; experience in sales or marketing a plus.
- Strong work ethic and integrity.
- Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
- Passion for inclusivity and diversity, and interest in being part of a multicultural team.
- Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
- Ability to prioritize, meet deadlines and manage changing priorities.
- Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- Must have reasonable and reliable transportation.
We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.
- Please submit cover letter, resume, and salary range requirement