REPORTS TO: Senior Program Manager
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)
SALARY RANGE: Program Manager: $53,730-$76,440 (commensurate with experience)
ABOUT ALL CHICAGO:
All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
All Chicago is seeking a Program Manager to hold responsibility over two housing programs - Permanent Supportive Housing and Rapid Rehousing - funded through the Illinois Department of Human Services (IDHS). These programs are newly funded as part of the Illinois Plan to Prevent and End Homelessness. Partner agencies are subcontractors of All Chicago to carry out these programs.
At All Chicago, Program Managers work with Senior Program Managers/Directors to provide operational oversight of programs and serve as supervisor to coordinators and associates. The Program Manager establishes and builds partnerships with key stakeholders, engages stakeholders in collaborative planning, formalizes frameworks for carrying out the area of work, develops marketing and education materials, identifies performance metrics to evaluate the initiative, and oversees implementation.
Desired Core Competencies:
- Leadership: Lead All Chicago MHH staff and subcontracted partners to accomplish project goals and objectives.
- Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders.
- Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized.
- Critical thinking: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and proposed solutions.
- Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
- Collaboration: Works collaborative with all stakeholders, holds space for multiple perspectives, and generates buy-in to Coe community standards and best practices.
- Provide operational oversight for the IDHS-funded housing programs, including establishing processes, workflows, connections to partners, program goals and benchmarks.
- Develop internal processes to ensure that information is shared internally within the program team so that barriers can be troubleshooted and refined over the project lifespan.
- Monitor data quality of subcontracted partners by providing on-going reports and addressing issues in a timely manner.
- Complete and provide regular program reports to funders.
- Conduct program orientations and trainings for partner agency staff; in collaboration with All Chicago HMIS staff, ensure partner organizations are trained in the HMIS database.
- Ensure programmatic compliance by evaluating progress toward outcomes and conducting site visits and maintaining relationships with partner agencies and other stakeholders; plan and oversee annual program audits.
- Convene and facilitate on-going partner meetings.
- Monitor program budget.
- Creates an annual professional development plan and actively works to meet identified benchmarks throughout the year.
- Demonstrate excellent stewardship of departmental and organizational resources.
- Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
- Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
- Actively participates in department, committee, and staff meetings.
- Assists with All Chicago events and other activities as assigned.
- Other duties as assigned.
- Bachelor's degree in social work, human services or a related field, or an equivalent combination of education and experience
- Possessing 3 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
- One year of supervisory experience preferred.
- Experience with HUD-funded programming, Coordinated Entry and/or other Continuum of Care lead roles is preferred.
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
- Ability to prioritize, meet deadlines and manage changing priorities.
- Excellent writing and analytical skills.
- Experienced in meeting or training facilitation.
- Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.
- Please submit cover letter, resume, and salary range requirement