Overall Position Purpose

This position will ensure that the Learning and Assessment Department meet organizational goals by defining, managing, delivering, and overseeing projects/initiatives of volunteers, contractors, and employees of the Assessment Division to meet the training needs of the organization. The Education and Training Program Manager will promote and support the Inteleos culture of inclusivity. 

Core Responsibilities

• Evaluate the effectiveness of training programs by suggesting enhancements and implementing modifications to improve engagement, learning and retention, to meet the changing needs of the organization; 
• Ensure that training materials and programs are current, accurate and effective; 
• Maintain knowledge of new methods, tools, and techniques within the field of instructional design and training applicable to the organization and industry; 
• Work closely with SME (Subject Matter Experts) and item bank/exam content management system to generate statistical data to inform and report out on training and content development activities;  
• Implement a wide variety of training methods across varied audiences; 
• Conduct or facilitate required and recommended training sessions; 
• Ensure department and division training milestones and goals are met while adhering to approved training budget; 
• Assist in fostering a team-oriented environment by maintaining close working relationships with department and division staff. 
• Maintain and follow ANSI processes/procedures as required for organizational accreditation. 
• Partner with internal and external audiences, cross-divisional stakeholders and subject matter experts; 
• Other duties, as assigned.  

Inteleos Attributes

• Accountable – taking ownership of your work and delivers results. Being responsible for your actions.
• Collegial – being helpful, respectful, approachable and team oriented. Building strong working relationships and a positive work environment. Consider the thoughts and opinions of others.
• Ethical/Integrity– employee is honest and trustworthy when working with colleagues, volunteers, and other stakeholders. Lead by example.
• Committed to:
• Creating the global standard of excellence in healthcare and patient safety
• Excellence – Strive to excel in everything you do.
• Quality – Taking the initiative, extra time, care and vigilance to get the job done right.
• Continuous Learning
• Have a Positive “Can-do” Attitude-being ready, available and willing to get the job done and done well.

Supervisory Environment

• Works under general supervision with broadly defined work objectives.
• Makes decisions of some complexity regarding work design, projects, etc. which regularly impact the next organizational layer and may impact an organizational function.
• Work projects and products are subject to management review for content, quality, and appropriateness.
• Incumbent may have some formal supervisory responsibility or provide regular work direction and/or technical oversight to others.

Work Environment

The incumbent will work at a desk in an office environment either in the corporate office or in an approved remote setting. Evening/weekend work and travel will be required. There are minimal requirements to lift or move equipment.  

Required Education/Experience

• Bachelor’s Degree, Certification or equivalent in Education/Training, Instructional Design or in a related field;  
• Minimum two years’ experience with training various audiences (both virtually and in-person); 
• Minimum one year of experience working in an education or assessment-related organization preferred; 
• Strong background in instructional design and adult learning theory. 

Required Qualifications/ Skills

• Demonstrated skill in writing concise, logical, and grammatically correct communications and training documents; 
• Strong facilitation skills with the ability to produce effective training for a variety of situations and modes of delivery; 
• Able to leverage data to create meaningful insight; 
• Ability to inspire and motivate staff and volunteers; 
• Ability to maintain positive attitude under stressful conditions; 
• Demonstrated skill with a variety of instructional design tools (Articulate Storyline/360, , other e-learning tools); 
• Knowledge of Agile Methodologies involving stakeholders and various project management tools, including Asana desired; 
• Knowledge of Learning Management Systems; 
• Proficiency with MS Office Suite (Word, Excel, Power Point, Outlook); 
• Leadership skills – ability to lead others by influence and example; 
• Flexibility – being comfortable with ambiguity and change; 
• Collaborative attitude – ability to work on a team and contribute to its success; 
• Organizational skills – ability to work on multiple projects and tasks; 
• Attention to detail – ability to focus on the important parts of a project; 
• Interpersonal skills – ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization; 
• Knowledge of strategies for assessing customer experience. 

This description is intended to provide an overview of the responsibilities of the position. It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.