Triage Responsibilities

* Triage incoming phone calls according to protocol; elevate to RN or provider level, as necessary. Take messages or transfer calls as necessary or send telephone encounter to care team or provider/team member, as needed. 

* Schedule urgent patient add-ons and telehealth appointments, as needed. 

* Handle incoming medication refills and lab results.

* Ability to use good judgement and prioritize phone calls and patient concerns.

* Must be comfortable working independently and in conjunction with triage nurse (RN).

* Strong customer service skills and time-management skills.

* Excellent telephone skills and etiquette.

* Ability to work effectively and efficiently in a fast-paced setting.

* Exceptional communication skills; both written and verbal.

* Actively work Care Team telephone encounters; minimize the number of callbacks from other team members whenever possible. 

* Must have experience with using an EMR (electronic medical record); eClinicalWorks experience a plus. 

* Must always respect patient confidentiality; Maintain HIPAA regulations and the privacy practices. 

Teamwork and Development

* Demonstrates the ability to be initiative-taking, supportive, and collaborative.

* Share knowledge, promote positivity, and take personal responsibility for your professional development.

* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.

* Provide outstanding communication, documentation, education, and care to all patients.

* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.

* Demonstrate the ability to prioritize and respond quickly to changing & demanding environments. 

 * Certified Medical Assistant or LPN (preferred)

* Punctuality and adherence to schedule is necessary.

* Excellent problem solving and time management skills.

* Ability to work at a computer and on your feet for extended periods of time.

* Ability to thrive in a fast-paced work environment.

* Strong organizational skills and mindfulness 

* Effective communication skills to interact in a professional manner. 

* Ability to manage confidential and sensitive information.

* Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.