Senior Technical Support Engineer
Fully Remote Raleigh, NC
Job Type
Full-time
Description

Levitate’s employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that’s why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.

Across every team and department at Levitate, you’ll find friendship, enthusiasm, intelligence, and drive. In our pursuit to make the world a more creative and entrepreneurial place, we keep our company’s five core values at the center of everything we do:

  1. Creating magic
  2. Showing customer empathy
  3. Making data-driven decisions
  4. Focusing on solutions, not problems
  5. Making small improvements every day

We are looking for a highly motivated and detail-oriented Senior Technical Support Engineer to join our engineering team. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical customer issues. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical concepts in a clear and concise manner. 


Responsibilities

  • Support the Levitate platform and integrations with external partner APIs
  • Troubleshoot, debug, and improving existing software
  • Collaborate with Customer Support and Engineering to improve supportability of the product and the overall customer experience
  • Contribute to internal and customer-facing knowledge bases

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

  • Daily catered lunches from locally-owned restaurants and diverse snack offerings 
  • Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
  • Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
  • Flexible PTO to facilitate strong work-life balance 
  • Paid parental leave that provides employees with support and flexibility as they grow their families
  • Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
  • Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
Requirements


  • 4+ years of technical support experience
  • Experience reading and/or debugging code
  • Experience using HTTP APIs
  • SQL or other database querying experience. Document databases is a plus
  • Able to learn new technologies and techniques
  • Works well in a collaborative environment
  • Strong analytical and problem-solving skills
  • Experience with logging and metrics tooling