Position Summary

A Quotes Administrator is a centralized position and is fundamentally responsible for providing uniform, consistent customer additional service quotations (ASQs) for generator repairs for all Penn Power Systems locations. Daily performance of Follow Up with customers, adhering to a three step follow up process in order to expedite and encourage the action/approvals from customers to proceed with quoted repair(s).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: include the following, other duties may be assigned.

- In office position at our HQ office in Philadelphia.

· Daily interactions with customers or third-party vendors in order to complete the customer ASQ.

· Understand and document all customer requirements.

· Cleanse and add technician scope of supply to customer proposals.  

· Verify contractual pricing for labor, and additional miscellaneous charges. 

· Input all incoming ASQ requests into backlog tracker/quoting platform system.

· Update customer data (including but not limited to site details, contact information, asset data, etc.) in the quoting and invoicing platform systems as needed. 

· Perform routine follow up with customers according to a specific call and email, three touch process in order to provide consistent interaction to obtain approvals.

· Update Follow Up Tracker with dates, notes, and statuses to record customer interaction by ASQ. 

· Process approvals by forwarding opening WO’s for approved ASQ’s and send all ASQ back up to parts and service points of contact

· Work on other special projects/assigned duties as needed.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree and or experience in a related invoicing / customer service field required. 

Computer literacy in an administrative capacity, specifically with all Microsoft office products at a proficient level: Word, Excel, SharePoint, and other service software. Some prior experience using Lotus notes is helpful. 

For more information about PENN Power Group, please visit our website at www.pennpowergroup.com

We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact people@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.