Student Success Coach

Who We Are:

Benjamin Franklin Cummings Institute of Technology (Franklin Cummings Tech) is a private, non-profit, two-year technical college located in Boston. Founded in 1908, the college proudly continues a long tradition of educating students for high-demand technical careers in a variety of industries, including automotive, advanced manufacturing, computer technology, engineering and construction management. With a mission to deliver transformative technical and trade education that leads to economic advancement, our unique mixture of 1, 2, and 4-year programs are delivered both in-person and on-line to appeal to student’s demand for flexible program delivery.

Our graduation and job placement rates are among the best in the nation among two-year colleges. Because of our impact and outcomes, Franklin Cummings Tech recently received the largest gift in its history: $12.5 million from the Cummings Foundation to continue to advance its leading-edge work in creating technical career pathways for students typically underrepresented in post-secondary education. 

In FY22, Franklin Cummings Tech was the academic home to almost 900 learners. Half of those learners were students enrolled in traditional credit-bearing programs. The balance enrolled in a combination of continuing education and contract education programs. In the coming years, the College seeks to boost the number of students in credit-bearing courses, while also expanding continuing education and contract education so that we are educating more than 1,000 learners a year by FY25. 


All employees of Franklin Cummings Tech are expected to be passionate advocates for students and actively lead and contribute to institution-wide efforts to further improve graduation, retention rates, and career placement of our student body. Furthermore, all staff and faculty across the institution collaborate to support student recruitment, retention, and success.  

Position Summary:


The Student Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body. The Student Success Coach manages a large caseload of students by providing academic, career, and personal support to our students. The Student Success Coach reports to the Dean of Students and collaborates closely with all members of the Student Services team, as well as members of Academic Affairs, Enrollment Management, Strategic Partnerships, Early College and faculty. 



Key Responsibilities: 

Success Coach: Academics and Career Coaching 

  • Serve as a hands-on academic advisor, career and life coach to a large caseload of advisees by promoting student engagement that leads to graduation and job placement in high-demand fields. 
  • Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and are maintaining satisfactory academic progress. 
  • Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies. 
  • Transition new students from the Admissions process to Student Services by meeting with each student to complete an onboarding process. 
  • Register students for courses each semester ensuring that they are on track and working to resolve any holds on their accounts. 
  • Assist students with job readiness skills, including resumes, mock interviews, and job search. Connect students to employment opportunities, assist with events such as the annual career fair, career seminars/workshops, track alumni employment. 

Student Services Team Member:

  • Be a highly motivated self-starter with the ability to collaborate, effectively and respectfully, with Student Services, staff, faculty, all other offices, as well as advocates. 
  • Contribute to and participate in Student Services led events and activities, including new student orientation, career fairs, and commencement. 
  • Participate in the collection and analysis of data regarding student success to help increase student retention and graduation rates. 
  • Keep current on all aspects of academic programs, student information and career tracking systems, enrollment processes and procedures, college policies and mission. 
  • Other duties as assigned. 


  • Bachelor’s degree is required with a background in secondary education, higher education administration, social work, counseling, or special education a plus. 
  • One-to-three years of successful experience employed in an advising or student success capacity. 
  • STEM education or experience is a plus.   
  • A demonstrated sensitivity to understanding the needs and concerns of a diverse student population, many of whom are first generation college students. 
  • Excellent oral and written communication skills and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships. 
  • Knowledge of Microsoft Office Suite, student information and early alert systems, such as Canvas, Signal Vine, and familiarity of online career platforms such as Handshake. 
  • Self-motivated with the ability to work in a fast-paced team-focused environment, the ability to multitask, and the ability to pay special attention to detail.  
  • Sense of humor. 

Application Process:

Applicants should submit a cover letter, resume, and the names, titles, telephone numbers, and email addresses of two professional references. Review of applications will begin immediately. 

 COVID-19 Vaccination Requirement:

Benjamin Franklin Cummings Institute of Technology complies with all state and federal guidelines that pertain to Covid-19. All employees are expected to comply with current Covid precautions, which are subject to change. 

Equal Opportunity Employer:

Franklin Cummings Tech is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee on any grounds protected under federal, state, or local law, including race, color, religion, creed, age, sex, national origin, ancestry, marital status, pregnancy, disability (including those related to pregnancy or childbirth), sexual orientation, genetic information, gender identity or expression, veteran status or any other characteristic or activity protected under federal, state or local law.