Order Processor

Job Summary

The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. Processes and enters orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding label questions. Places outgoing calls to customers in order to obtain information necessary to verify orders.

Duties and Responsibilities (*Essential Functions)

These are essential functions a qualified applicant must be able to perform with or without reasonable accommodation

  • Routes orders received by Order Processing Department.
  • Processes orders with all critical information necessary to produce the label to customer's specifications.
  • Reviews orders received for accurate pricing, spelling, and other information.
  • Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color).
  • Prepares and ensures the completeness of order jacket and submits to QA.
  • Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items.
  • Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer.
  • Computes prices, discounts, and shipping charges on label orders and quote requests.
  • Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed.
  • Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing.
  • Handles special accounts, which may require special procedures.
  • Other duties as assigned.

Job Requirements

  • The minimum education required for this position is a High School diploma or equivalent.
  • One or more years of relevant experience or equivalent combination of education and experience is preferred.
  • This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful.
  • Ability to read and comprehend simple instructions.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions.
  • Ability to deal with problems involving concrete variables in sometimes complex situations.
  • Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.
  • Computer savvy and comfortable with technology
  • A charismatic and dynamic in-person and phone communicator
  • Exceptional attention to detail
  • Ability to handle conflict and manage customer expectations
  • Desire to work in a fast-paced environment
  • Skilled at juggling multiple tasks at a time
  • Strong proofreading and grammar skills
  • Reliable with a strong work ethic

Physical Requirements & Environmental Conditions

  • Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Incumbent constantly required to hear, speak, articulate and use manual dexterity.
  • Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.

About Us

Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive, flexographic and shrink sleeve labels for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals.

The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label”!

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We welcome you to consider being a part of this great team.

We’re passionate about leaving the planet better than we found it. But we can’t do it alone. We need trailblazers, independent and outside-the-box thinkers. People who are eager to learn, eager to succeed and have a passion for working as a team to solve technical and creative challenges.

At Brook + Whittle, we have the opportunity to do impactful work each and every day. 

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance

Must be eligible to work in the United States without restriction.