Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and  Accel-KKR.

What You'll Do:

As an Account Executive, you will be responsible for building strong relationships with small businesses, understanding their unique challenges and needs, and presenting tailored solutions to help them enhance their online reputation, manage customer feedback, and improve their overall customer experience. You will leverage your strong sales skills, industry knowledge, and the value proposition of Birdeye's platform to drive new business acquisition.

Responsibilities

• New Business Acquisition: Identify and engage with potential small business clients through various channels such as cold calling, email campaigns, and SDR Sets.. Effectively communicate Birdeye's value proposition and tailor solutions to match the specific needs of each business.
• Consultative Selling: Conduct thorough needs analysis to understand prospects' pain points and goals. Present Birdeye's platform as a solution to address these pain points, showcasing how our software can enhance their online presence, reputation, and customer interactions.
• Relationship Building: Establish and maintain strong relationships with key stakeholders within small businesses. Act as a trusted advisor, understanding their evolving needs and positioning Birdeye as a long-term partner in their success.
• Pipeline Management: Manage and maintain a healthy pipeline of leads and opportunities using Salesforce. Consistently update records, track sales activities, and provide accurate sales forecasts to management.
• Collaboration: Partner with cross-functional teams, including onboarding, customer success, and solution engineers, to ensure seamless customer onboarding, implementation, and ongoing support.

• 1-3 years of sales experience, with 1+ years of closing experience preferably in SaaS
• 1+ years of experience conducting online demonstrations
• Experience closing a high-volume of deals with short sales cycle
• Ability to partner with Sales Development team to ensure smooth transition through the lead lifecycle
• Ability to demonstrate previous success: awards, stack-rankings, accomplishments, "brag book" etc…

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. 

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.