The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. 

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. 

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family. 

JOB PURPOSE:

The Host will greet, assist, and provide direction and information to customers and other guests of the organization. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Greets customers and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location. 
• Manage the waitlist during high volume periods while providing accurate quotes for wait times. 
• Take reservations into reservation book providing clear and accurate guest information. 
• Promptly answers phones and routes calls to the proper custodian. 
• Knowledgeable in areas of menu reading to effectively field questions from guests, vendors and phone inquiries. 
• Log and perform exchange of moneys for gift certificate purchases.  
• Present professional demeanor in attire, language, and attitude.  
• Perform side work before, during and after shift as has ended. 
• Maintains a clean, safe, and organized work area/station 
• Performs other duties assists other team members and as assigned. 

All Other Duties as Assigned 

QUALIFICATION REQUIREMENTS:

• Exceptional interpersonal, oral, and presentation skills focusing on customer satisfaction.
• Ability to work in fast-paced, changing environment.
• Basic understanding of administrative and clerical procedures and systems. 
• Proficient with Microsoft Office Suite or related software. 

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:  

• Regularly required to talk, use repetitive motion, type, and hear.  
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.  
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.  
• Walking through dining room on carpeted and hard wood flooring. 
• Light/moderate lifting is required. 
• Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends, and holidays.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.