Hammond Lumber Company, voted 2024's Best Places to Work in Maine, is seeking a Full-Time Senior IT Support Specialist for our Belgrade, Maine location.

• Provide second level technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
• Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
• Assist in setting up and configuring workstations, printers, mobile devices, and other peripherals for employees.
• Assists management in identifying opportunities for process improvement within the department.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership.
• Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency.

Benefits:

• Medical Insurance & Prescription Drug Plan
• Dental Insurance
• Flexible Spending Account
• Health Savings Account
• Employee Purchase Discount
• 401(k) Plan
• Discretionary Bonuses
• Paid Holidays
• Paid Time Off
• Volunteer Time Off
• Group Life and Accidental Death & Dismemberment Insurance
• Short Term Disability Insurance
• EAP and Work Life Plan
• Paid Parental Leave
• Employee Outings
• Employee Charge Accounts

• Associate degree (or higher)
• 4+ years of technical support experience
• Ability to travel to other sites and work after hours when needed.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Apply critical thinking skills to solve business problems.
• Experience with M365, Windows Server and Desktop OS’s, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server.
• Experience managing and supporting enterprise technology solutions. 
• Strong understanding of WAN, LAN, and WLAN technologies.
• Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software.
• Knowledge of Cybersecurity and PCI Compliance preferred.