US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Lotus, and Cadillac.
We are looking for an Encore Specialist to join our rapidly expanding team at our Jaguar Land Rover - Los Angeles Dealership.
The Encore Specialist is responsible for ensuring our owners understand how to fully operate the features of their new vehicle. This position is a high-luxury resource aimed at directly and personally serving our owners by taking unparalleled product knowledge out to them, wherever and whenever it is best for their schedule.
Compensation: $20-$23/hour + bonus opportunities
Responsibilities:
- Welcome customers by making their journey to ownership a delightful experience.
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service
- Regularly follow-up and check-in with customers and timely monitor the vehicle registration process
- Contribute ideas toward improving the delivery experience, as well as back-end processes and procedures
- Demonstrate a mastery of all products and services, as well as local incentives for EV owners
- Keep up with industry trends and best practices.
- Other Duties as assigned.
Requirements:
- Experience in automotive retail, a plus
- Automotive finance and lease, a plus
- Title and registration process experience, a plus
- Dealer Management System experience, a plus
- Excellent verbal and communication skills
- Customer Service Oriented
- Ability to work cross-functionally with sales, service, logistics, and admin teams
- Ability to work across multiple systems while maintaining strong organization and time management skills
- Willingness to work on a flexible schedule, according to activity volume
- A valid driver’s license and an acceptable and safe driving record required
What We Offer:
- Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Values-driven culture built on integrity, professionalism, excellence and teamwork
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).