LOCATION: Remote

REPORTS TO: CX Sales Call Center Team Lead

TYPE: Hourly, Non-Exempt

Description

Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.

Generation Tux is currently looking for a motivated self-starter to join our Customer Service team. Applicants should be reliable, hard-working, detail-oriented, and be able to problem-solve. A typical day includes regular contact with customers by phone and email as well as other office duties as assigned. We strive to have a strong, corporate culture that stresses communication and high-level execution.

What we offer our Customer Service Representatives:

• Paid training
• Leadership guidance to ensure your success
• A diverse and inclusive workplace

What we are looking for in our CX Sales Representatives:

• Skilled customer service representative with the ability to engage with customers by phone, email, and social media platforms
• Serve as lead point of contact for new business  
• Ability to build and maintain string, long-lasting client relationships
• Dependability
• Computer skills
• Multitasking and organization skills
• A strong desire to help and be empathetic to customer needs

Full-Time Regular Benefits:

• Medical, Dental Vision, Life and 401k options
• Paid Holidays (5) (1-2) Floating Holidays
• Personal/Sick Time off 
• Employee discount

• Excellent written and oral communication skills in English
• 2+ years working in customer service and sales (in person or virtually)
• Ability to remain calm under pressure
• Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Schedules Available

Monday to Friday 10 AM to 6:30 PM Local time zone. 

Time Zones needed: Eastern, Central, Mountain, Pacific