Work hours: 7:15am-5:30pm (2 days/week); 7:15am-4pm (2 days/week); 7:15am-1pm Fridays  Alternate days to ensure coverage at desk until closing Monday-Thursday. Employee will have 1 hour scheduled lunch breaks Monday-Thursday.   

**Hours subject to change at discretion of department   

The Intake/Scheduling coordinator position will work as part of a team that supports the Applied Behavior Analysis (ABA) program for children with developmental issues. 

Primary responsibilities include coordinating patient care.  This involves completing accurate intake questionnaires with families, monitoring of ABA referrals and waitlist, communication with referring medical providers as needed, entering patient information in the Electronic Medical Record, answering telephones, taking accurate messages, scheduling and confirming appointments, tracking patient cancellations and staff absences. The coordinator must provide excellent customer service, assure patients and families are informed and well cared for during their treatment and create an overall positive experience for patients and their families. 

ESSENTIAL FUNCTIONS: (Essential functions are the basic job duties that an employee must be

able to perform, with or without reasonable accommodation.)

• Answering telephone calls, scheduling patient appointments and assisting with new intakes
• Appropriately moving and categorizing leads after calls
• Obtaining accurate patient demographic information and entering this information accurately into billing and scheduling system
• Obtaining necessary signatures on patient forms and preparing these for scanning into electronic chart
• Serving as the liaison between the family and ABA staff (e.g., Notifying ABA staff/families of cancellations/schedule changes)
• Managing coverage for sessions (Chattanooga region) and working with Regional Manager on coverage needs
• Updating client/RBT schedules in Central Reach
• Managing referrals (checking folders, entering referrals, follow up calls, and determining documentation needs)
• Assists in uploading, scanning and faxing of documents into the electronic medical record. 
• In addition to scheduling, may troubleshoot authorization issues, coordinate any needed changes with billing and BCBAs, and assist with guidance on cancellation/attendance policy
• Coordinates with Insurance and billing department to ensure eligibility requirements are met prior to service 
• ABA entrance duties (greet families, check clients in/out, complete opening and closing checklist, monitor entrance from front desk during peak drop-off/pick-up times)
• Excels in service excellence and works collaboratively and positively with all members of the team
• Ability to organize and complete high volume workload accurately and in a timely manner
• Work with different personality types while establishing and maintaining effective working relationships with patients, employees, providers and the public. 
• Demonstrate support of change, assists in implementing change to processes and evaluates effectiveness. 
• Works positively and collaboratively will all members of Center and Siskin Children’s Institute Management and staff.
• Other duties as assigned

Education:

Required: High School Diploma. Two or more years’ experience in an ABA practice or pediatric health care industry.

Preferred: Experience with Central Reach EMR system or other similar ABA systems, current Registered Behavior Technician certification.

Experience:

• Must be able to work well with others
• Pleasant telephone voice and manners – works well with the public
• Excellent computer and data entry skills including typing speed and accuracy
• Ability to be flexible and multi-task in fast paced environment
• Attention to detail and excellent follow up
• Ability to provide excellent service in demanding situations. 
• Ability to work with families and children with special needs
• Excellent team player, engaged in delivering mission driven results
• Strong Organizational skills