General Summary:  A nonexempt position responsible for all incoming specialist referrals. Serve as a liaison for patients and patient resources. Works closely with home health agencies and MA’s to ensure all patients are getting home health as ordered. This position must be executed in compliance with insurance requirements, and will often work closely with insurance companies and other facilities.

Essential Job Responsibilities:

1.  Ensure referrals are addressed in a timely manner

2.  Maintain ongoing tracking and appropriate documentation on referral tracking.

3. Communicate with clinical staff any issues or any need of further follow up.

4. Contact patients regarding any pending referrals.

5. Telephone providers/insurance companies to secure referrals in a timely manner.

6. Ensure the effective management of all referrals

7. Track and enter all referral requests into system.

8.  Respond to In-house provider questions, requests and concerns, regarding the status of patient referrals, care coordination or follow up status.

9. Verify insurance information for referral purposes. 

10. Send home health orders to the home health agency. For surgical and non-surgical patients.

11. Follow up to ensure home health has been completed/first visit with the patient done.

12. Communicate with management home health delays. 

13. It is an essential function of this job to be kind, respectful and thoughtful to others while you are performing the duties that make up this job. 

Education:  High school diploma or equivalent. Some college is preferred.

Experience:  Minimum three years of experience in customer service, preferably in the health care industry