Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide proper table service to dining guests in a timely and efficient fashion.

Activities & Responsibilities

Primary

• Promote, work, and act in a manner consistent with the mission of Smithfield Station: It is the mission of Smithfield Station and its associates to provide absolutely the most enjoyable eating and sleeping experience possible to our patrons through outstanding service, superb product and great personalities in a unique, comfortable setting…every day…RIGHT NOW!!
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
• Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wines to guests
• Take food or beverages orders from guests
• Write guests’ food orders on order slips or memorize orders, then enter orders into computers for transmittal to kitchen staff
• Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required
• Prepare checks that itemize and total meal costs and sales taxes
• Collect cash, credit card, and gift card payments from guests
• Clean tables or counters after guests have finished dining
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine
• Roll silverware, set up food stations and/or dining areas to prepare for the next shift or for large parties
• Stock service areas with supplies such as coffee, food, tableware, and linens
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, and checking and cleaning bathroom
• Bring wine selections to tables with appropriate glasses and pour the wine for guests
• Perform food preparation duties such as preparing salads for large parties/groups, portioning desserts, and brewing coffee
• Escort guests to their tables
• Fill salt, pepper, and sugar
• Thank guests for their visit and invite them to return
• Attend all scheduled employee meetings and offer suggestions for improvement
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations

Supplemental

• Provide guests with information about local areas, including giving directions

Tools & Technology

• Cash registers
• Commercial use coffee and/or iced tea makers
• Commercial use cutlery
• Credit card processing machines
• Point-of-sale receipt printers
• Point-of-sale terminals and workstations
• Touch screen monitors
• Point-of-sale software (Hospitality Control Solutions Aloha Point-of-Sale)

Minimum Qualifications

• Be 18 years of age or older
• Reliable transportation to and from work
• Basic knowledge of dining room and service procedures and functions
• Basic mathematical skills
• Able to understand and speak clearly using the predominant language(s) of guests
• Able to handle money and operate a point-of-sale system
• Able to work in a standing position for long periods of time (up to 8 hours)
• Able to safely lift and easily maneuver trays of food and containers weighing up to 50 pounds