Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer: 

• Competitive compensation and excellent benefits. 
• Comprehensive training and development programs. 
• A fun, inclusive workplace culture. 
• Opportunities for personal and professional growth.  

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.
 

Apply now and let's start our journey together!

What you will do:

Reporting to the Director of Enterprise Applications & Data, the Database Administrator will participate in the delivery, management, and implementation of platforms, applications, and solutions that support our internal teams and clients across a complex, high-growth, multinational environment.

As a Database Administrator, you will:

• Monitor the performance of the databases and make necessary adjustments to ensure that the databases are running smoothly and efficiently, identifying and resolving performance bottlenecks.
• Ensure that the organization's data is backed up regularly and that the backups are tested for recoverability, and in the event of a disaster, restore the data as quickly as possible.
• Ensure the organization's and clients' data are secure by implementing security measures such as access controls, encryption, and auditing; ensure the integrity of the data in the databases by implementing data validation rules, ensuring data consistency, and resolving data conflicts.
• Troubleshoot and resolve issues with the databases, such as data corruption, system failures, and performance problems.
• Design, develop, and maintain Extract/Transform/Load (ETL) pipelines.
• Develop a practical and working knowledge of business processes; interact with IT Leadership and key business partners and execute appropriate solutions that best meet strategic needs.
• Provide hands-on development of data platforms, including architecture, collection, standards, and best practices to enable scalable, actionable, reliable data and insights.
• Abide by best practices and strategies for platform administration and cloud production systems.
• Communicate effectively and implement documentation and training for all levels of the organization with technical and non-technical audiences.
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize software and data platform development efficiency; incorporate a culture of efficient platform, integration, and testing methods and functions.

We're looking for individuals with:

• 6+ years of experience in development in MSSQL; preferably in an Azure environment.
• 4+ years of demonstrated experience in administration of MSSQL databases and database systems; at least 2 years of Azure administration is preferred.
• 4+ years of experience with Azure Business Intelligence solutions including Azure Synapse, Azure Data Factory, Azure Functions, and Azure DevOps. Experience with Microsoft Fabric would be a HUGE bonus.
• 3+ years of experience in Data Warehousing; Synapse preferred.
• 3+ years of experience in the Microsoft Power Platform, specifically Power BI, Power Apps, and Power Automate.
• Experience in API integrations.
• Experience writing, deploying, and maintaining .NET C# code, with experience in Windows services and web development being a bonus.
• Hands-on experience implementing and managing software and data integrations in an outsourced contact center/BPO environment is preferred.
• Experience in consumption-based services including PaaS, SaaS, and IaaS is preferred.
• Proven experience in data engineering, building a data warehouse, data marts, and data pipelines.
• Deep experience in cloud-first platform enablement with a focus on Azure, as well as API and microservices architectures.
• Excellent organizational skills, analytic capabilities, and attention to detail.