Assistant Director - Student Accounting Office
Detroit, MI Student Accounting Office
Job Type


Job ID

AF9967 -3012-1702

Position Classification

FT Administrator

Position Summary

Assist the Director of Student Accounting in providing excellent service to students and manage and direct activities within the Student Accounting Office. Reporting to the Director of Student Accounting, this position is responsible for assisting in the oversight of invoicing and collection of student account balances. This includes special billing arrangements with third parties, tuition payment plans, federal loan programs, and collection of delinquent account balances. This position also manages the cashiering function across all campuses, including training new cashiers, and serves as primary liaison with third-party providers including Transact Campus and ECSI. In collaboration with Finance and Registrar’s Office, this position is part of a team that oversees tuition rate rules in the University ERP system Banner. The Assistant Director of Student Accounting Office supervises four direct reports.

Essential Duties and Responsibilities

  1. Assist the Director of the Student Accounting Office in the day-to-day operations of the Student Accounting Office.
  2. Liaison to ECSI, third-party loan service provider, in the management and oversight of activity relating to Federal Perkins Loans, Federal Nursing Loans, Federal Nurse Faculty Loans, Federal Health Profession Loans, and Institutional Loans. Transfer new loans to ECSI for servicing. Assist AVP Finance and Controller in fiscal year end reconciliation of all loan fund balances and ECSI reports. Assist with student inquiries. Supervise Loan Collection Representative.
  3. Responsible for the management and oversight of the third-party billing process. Supervise the Third-Party Billing Coordinator who is responsible for invoicing various organizations for student tuition and applying payments to student accounts. Review and approve reconciliations of third-party account receivable balances.
  4. Administrator for Transact Campus online payment platform that integrates with ERP system Banner. In collaboration with Director of Student Accounting and Controller, maintain the Transact Campus system and operator setups. Oversee training of new cashiers. Supervise cashiers in Student Accounting Office. Provide support and training for cashiers located at other campus locations. Cashier as needed. Verify daily deposit from all cashiers and prepare deposit for pick up. Collaborate with Finance on failed transactions requiring manual posting. Assist Finance as needed relative to audit or other transaction inquiries. Request order of supplies such as deposit slips and deposit bags from Finance as needed.
  5. Perform petty cash reconciliation each month, reimburse cashiers, place cash order, and provide related documentation to Finance for GL posting.
  6. In collaboration with Director of Student Accounting, Registrar and Finance, maintain and update ERP system tuition rate rules that directly impact student tuition assessment.
  7. Responsible for generating student refunds twice a week in collaboration with Financial Aid and Finance.
  8. Responsible for generating and delivering electronic billing statements to students each term.
  9. Assist Director of Student Accounting in analyzing student account receivable balances. Supervise Collections Coordinator – Accounts Receivable Representative.
  10. Ensure compliance with FERPA.
  11. Generate annual IRS Form 1098-T data file. In collaboration with IT, complete annual updates as needed for tax compliance.
  12. Manually prepare tax forms for Canadian students.
  13. Reconciliation of accounts that may be assigned by Controller or Assistant Controller.
  14. Perform other duties as needed or assigned.


Minimum Qualifications

  • Education: Bachelor’s Degree in Business Administration, Accounting, Finance or other discipline with demonstrated experience.
  • Experience: Minimum three years’ experience in managing accounts receivable and collections. Supervisory experience preferred. Some accounting and basic understanding of general ledger structure and purpose. Experience in preparing journal entries for posting to general ledger. Account reconciliation experience preferred. 
  • Managerial Responsibility: This job does have supervisory responsibility.

Knowledge, Skills, and Abilities

  • Adaptability and ability to adopt transformative technologies in the workplace.
  • Effective collaborator successful in building teamwork.
  • Strong work ethic and ability to develop leadership skills.
  • Ability to communicate clearly and professionally.
  • Customer service oriented.
  • Ability to support management in implementing best business practices and continuous improvement initiatives.
  • Effective at managing multiple tasks simultaneously.
  • Experience in data analysis and problem solving.
  • Display solid working knowledge of standard computer applications including MS Word, Excel, and Outlook.
  • Experience in the use of ERP systems and cloud-based platforms.

Physical Requirements

Job may require lifting light weight objects with no repetitive bending or stooping.

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule  

Monday – Friday, 8:30 a.m. – 5:00 p.m.


Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.