Ready to look forward to going to work every day? Want to be a part of a service driven culture where employees are appreciated? Check out our opportunity with Bayer Heritage Federal Credit Union!

Essential Functions & Responsibilities

• Preserves the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.
• Contacts delinquent members and co-signers by phone and mail; takes appropriate action to bring current.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collections activity and updates the credit union's delinquency tracking system.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Attends legal proceedings, files claims and judgements as required.
• Investigates and corrects credit bureau discrepancies thru e-OSCAR program.
• Works and collects negative share and share draft accounts as needed.
• Performs other job-related duties as assigned.

Performance Measurements

• Ensure timely contact of members with delinquent loans to inquire about re-payment intent and initiates calls to members on a daily basis until contact is made.
• Maintains accurate and complete records of all collection and recovery activity.
• Adheres to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensures collection activity is always within credit union policy and all relevant regulations.
• Enters concise, professional memos in the appropriate collections system of each contact or contact attempt.
• Provides informed, professional assistance/support to all members and associates and troubleshoots/resolves inquiries in a timely, friendly, and accurate manner.
• Complies with collection policy and acts promptly when placing judgements, ordering repossessions, or starting foreclosure procedures in a timely manner.
• Maintains a dependable record of attendance and timeliness.
• Actively attends and participates in assigned committee meetings and events.
• Completes quarterly learning management modules in a timely manner with a passing grade of 90%.

• One year to three years of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• A high school education or GED.
• Meet the requirements for telecommuting work arrangement preferred.

EEO Statement

Bayer HFCU is an equal opportunity employer. We are committed to our policy of providing equal employment opportunity in a manner consistent with applicable laws and regulations, including federal laws prohibiting employment discrimination on the basis of race, color, creed, national origin, sex, age, disability, sexual orientation or genetic information.